Scope
Description
To procure a service provider to deliver a comprehensive start to end retrofit customer services journey for able to pay residents.
This service will provide the support and guidance to the "able to pay" residents through installing retrofit measures which will increase uptake the of domestic energy efficiency and clean energy retrofit technologies.
This contract is a concession contract where the Concessionaire may offer the Council a concession fee for the privileges awarded by the concession contract which includes the use of the Council branding etc. For further details see the service specification and tender pack.
Total value (estimated)
- £487,224 including VAT
Above the relevant threshold
Contract dates (estimated)
- 21 January 2026 to 22 January 2027
- Possible extension to 22 January 2031
- 5 years, 2 days
Description of possible extension:
4 year extenstion
Options
The right to additional purchases while the contract is valid.
12 months + 12 month + 12 month + 12 month + 12 months
Main procurement category
Services
CPV classifications
- 71314300 - Energy-efficiency consultancy services
Contract locations
- UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
17 October 2025, 11:59pm
Tender submission deadline
4 November 2025, 11:59pm
Submission address and any special instructions
Suppliers are requested to register on our tender portal to access the tender. https://www.capitalesourcing.com
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
19 December 2025
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Price | Price | 40% |
| Delivery Team | Quality | 12% |
| Programme Management | Quality | 12% |
| Installer Vetting, Quality Assurance and Green skills development | Quality | 12% |
| Resident Engagement and support | Quality | 12% |
| Social Value | Quality | 12% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
London Borough of Hammersmith and Fuham (LBHF)
- Public Procurement Organisation Number: PHTW-6333-BQGD
Town Hall, King Street
London
W6 9JU
United Kingdom
Email: procurement@lbhf.gov.uk
Region: UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Organisation type: Public authority - sub-central government