Scope
Description
Cambridge City Council is looking for a supplier to provide a managed service for video creation as well as audio services to support the customer service team which includes the below:
Designated & Experienced Account Management
Dedicated & Experienced Studio Help Desk
Highly Efficient turn-around of Orders < 3 working days with emergency turn around as required
Professional Voice Artists
High Quality Recordings to Contact Centre Standards
Secure Delivery of Recordings via FTP
Guaranteed Voice Availability
Access to, and use of, non-copyright Music on Hold
Guaranteed Video creation credits for use across the duration of the contract
Total value (estimated)
- £40,000 excluding VAT
- £48,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 December 2025 to 30 November 2028
- Possible extension to 30 November 2030
- 5 years
Description of possible extension:
continuation of services
Main procurement category
Services
CPV classifications
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 79342300 - Customer services
Contract locations
- UKH12 - Cambridgeshire CC
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
28 October 2025, 4:00pm
Tender submission deadline
3 November 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
Quality 40%
Price 60%
Procedure
Procedure type
Below threshold - open competition
Contracting authority
Cambridge City Council
- Public Procurement Organisation Number: PCBT-6819-NDPJ
The Guildhall
Cambridge
CB2 1BY
United Kingdom
Email: procurement@cambridge.gov.uk
Region: UKH12 - Cambridgeshire CC
Organisation type: Public authority - sub-central government