Scope
Reference
SOL-23025
Description
The Council is re-tendering its Carers of All Ages Support Service contract.
The Carer Support Service provides support to all carers who need assistance to manage their unpaid carer role. The current service provides support to people who have various
needs in respect of their wellbeing to enable them to continue with their role as unpaid carers. This is an open access service that carers can self-refer when they have need.
Referrals can also come from the Adult and Children's Directorates.
Contract 2
Supplier
Contract value
- £4,932,000 excluding VAT
- £5,918,000 including VAT
Above the relevant threshold
Award decision date
17 September 2025
Date assessment summaries were sent to tenderers
17 September 2025
Earliest date the contract will be signed
10 October 2025
Contract dates (estimated)
- 1 December 2025 to 30 November 2030
- Possible extension to 30 November 2034
- 9 years
Description of possible extension:
Up to four years optional extension available
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Information about tenders
- 6 tenders received
- 4 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 2 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Procedure
Procedure type
Open procedure
Special regime
Light touch
Suppliers
EXCEL WORLD CARE LTD
- Companies House: 11845376
- Public Procurement Organisation Number: PQHD-1526-TJMY
10 Amber Close
Rugby
CV22 5GE
United Kingdom
Region: UKG13 - Warwickshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
LIFESERVE SOLUTIONS LIMITED
- Companies House: 13071818
- Public Procurement Organisation Number: PWRJ-4592-NMTX
Office 205, Rex House
London
N12 0DD
United Kingdom
Website: http://www.lifeservesolutions.co.uk
Region: UKI71 - Barnet
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
MAKING SPACE
- Companies House: 01642033
- Public Procurement Organisation Number: PGDX-4135-WLJX
Lyne House 46 Allen Street
Cheshire
WA2 7JB
United Kingdom
Website: http://www.makingspace.co.uk
Region: UKD61 - Warrington
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): Yes
SOLIHULL CARERS CENTRE
- Companies House: 04378042
- Public Procurement Organisation Number: PQBD-6474-YLWQ
Solihull Fire Station Annexe, 620 Streetsbrook Road
Solihull
B91 1QY
United Kingdom
Region: UKG32 - Solihull
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 2
Contracting authority
Solihull Metropolitan Borough Council
- Public Procurement Organisation Number: PGWC-7578-LYDG
Council House, Manor Square
Solihull
B91 3QB
United Kingdom
Email: procteam@solihull.gov.uk
Region: UKG32 - Solihull
Organisation type: Public authority - sub-central government