Section one: Contracting authority
one.1) Name and addresses
NHS SURREY HEARTLANDS INTEGRATED CARE BOARD
Dukes Court, Duke Street
Woking
GU215BH
Contact
Maggie Czapiewska
Country
United Kingdom
Region code
UKJ2 - Surrey, East and West Sussex
NHS Organisation Data Service
QXU
Internet address(es)
Main address
https://www.surreyheartlands.org/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Assisted Conception
Reference number
Assisted Conception - April 24 - Care Fertility QXU Independent
two.1.2) Main CPV code
- 85111310 - In vitro fertilisation services
two.1.3) Type of contract
Services
two.1.4) Short description
This provider offers assisted conception services covering Intra-Uterine Insemination (IUI), In Vitro Fertilisation (IVF) and Intra-Cytoplasmic Sperm Injection (ICSI).
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,503,842
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKJ25 - West Surrey
two.2.4) Description of the procurement
Care Fertility Woking Limited offers assisted conception services covering Intra-Uterine Insemination (IUI), In Vitro Fertilisation (IVF) and Intra-Cytoplasmic Sperm Injection (ICSI).
NHS Surrey Heartlands ICB has awarded the contract to Care Fertility Woking Limited under Direct Award C.
The approximate lifetime value of the contract will be £1,503,842 over the 2 year term, from 1st April 2024 until 31st March 2026.
two.2.5) Award criteria
Quality criterion - Name: The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
This is a Provider Selection Regime (PSR) contract award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
31 March 2024
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Care Fertility Woking Limited
5 Hill View Rd
Woking
GU22 7HW
Country
United Kingdom
NUTS code
- UKJ25 - West Surrey
NHS Organisation Data Service
DXC10
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,503,842
Section six. Complementary information
six.3) Additional information
This contract is awarded via Direct Award Process C, in accordance with The Health Care Services (Provider Selection Regime) Regulations 2023 (PSR).
The authority confirms the provider delivered the prior contract to a consistently high standard and no material changes have been made in the renewed contracting arrangement.
Against the Provider Selection Regime (PSR) Key Criteria, Care Fertility Woking Ltd has demonstrated expertise and is anticipated to continue doing so. Evidence of current service delivery against the PSR Key Criteria and the breakdown of Key Criteria weighting in relation to this service for the purposes of awarding a contract under Direct Award C is detailed below:
Quality & Innovation (25%)
Quality
• The provider has consistently delivered high clinical outcomes, including success rates for IVF and ICSI that meet or exceed national benchmarks.
• Most recent CQC ratings in 2023 and internal audits confirm safe, effective, and patient-centred care.
• Patient feedback and satisfaction scores are high, especially regarding emotional support from staff, communication and continuity of care.
Innovation
• The provider uses cutting-edge techniques such as time-lapse embryo imaging and AI-based embryo selection.
• They participate in clinical trials and research, contributing to national fertility knowledge.
• Patient experience is enhanced through digital platforms, personalised treatment plans, and treatment companion app Salve.
Integration, Collaboration & Sustainability (20%)
• The provider works closely with local Trusts, primary care, gynaecology, and mental health services, ensuring seamless referral pathways.
• There is data-sharing and interoperability with NHS systems, supporting continuity and safeguarding.
• The service contributes to the local fertility strategy and aligns with ICS priorities.
Improving access, reducing health inequalities and facilitating choice (20%)
• The provider offers equitable access, including support for LGBTQ+ families, single parents, and those requiring donor gametes.
• Clinics are located within reasonable travel distance or offer virtual consultations for initial assessments.
• Waiting times are within NHS targets, and the provider has capacity to meet demand without delays.
• The provider holds virtual events and webinars for patients to support education and understanding of the services
Value (25%)
• The service operates on an activity-based pricing, ensuring cost-effectiveness.
• The provider offers bundled pricing for multi-cycle treatments and has demonstrated efficiency in resource use.
• The provider has a strong record on staff retention and satisfaction, reducing turnover and improving continuity of care.
Social Value (10%)
• The provider employs local clinical and administrative staff, contributing to job creation.
• They partner with local suppliers for medical consumables and support services, aligning with NHS anchor institution principles.
• The clinic has implemented green initiatives, such as:
o Low-energy lab equipment
o Digital patient records to reduce paper use
• They are aligned with the NHS Net Zero Supplier Roadmap, meeting 2025 carbon reduction milestones.
• Partnering with Nature's SAFE to support the development of their biobank through a £5,000 donation and by repurposing a state-of-the-art Geri® time-lapse incubator for their groundbreaking work.
Governance and Decision-Making Approval:
NHS Surrey Heartlands ICB Commissioning, Contracting & Commercial (CCC) Committee
Executive Board
Conflicts of Interest:
No conflicts of interest were identified.
Standstill Period and Regulatory Context:
This is a Provider Selection Regime (PSR) contract award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award.
Written representations should be sent to robert.kitt1@nhs.net
six.4) Procedures for review
six.4.1) Review body
NHS Surrey Heartlands ICB
Woking
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
NHSE
Skipton House, 80 London Road
London
SE1 6LH
Country
United Kingdom