Scope
Description
The Contracting Authority intends to award a single contract for the provision of a comprehensive range of Soft FM services to support the safe, clean, and efficient operation of its estate. The services will cover cleaning (aligned to NHS standards), waste management, security, reception, patient catering, retail and hospitality, courier logistics, car park management, a 24/7 helpdesk, pest control, window cleaning, grounds and gardens maintenance, patient laundry, portering, water management, meeting room refreshments, and associated administrative support, with subcontracting permitted under the contract.
The initial contract term shall be five (5) years with two (2) optional twenty-four (24) month extension periods.
Total value (estimated)
- £72,000,000 excluding VAT
- £86,400,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 7 December 2026 to 5 December 2031
- Possible extension to 4 December 2035
- 8 years, 11 months, 29 days
Description of possible extension:
Two (2) optional extensions of twenty-four (24) months each
Options
The right to additional purchases while the contract is valid.
An extension may be required when additional time is needed beyond the original deadline to ensure successful delivery.
Main procurement category
Services
CPV classifications
- 79993100 - Facilities management services
Submission
Enquiry deadline
24 October 2025, 10:00am
Submission type
Requests to participate
Deadline for requests to participate
31 October 2025, 10:00am
Submission address and any special instructions
The Atamis Reference Number of this project is C388992.
To obtain further information, including all documentation, please follow these steps:
1. Log in to the supplier portal at https://health-family.force.com/s/Welcome
2. Locate the opportunity using 'My Proposals and Quotes' or in 'Find Opportunities'
3. Click Register Interest
Please note that all communication will take place via the Atamis portal.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
13 May 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Qualitative Score | Quality | 55.00% |
| Commercial Criteria | Price | 35.00% |
| Social value | Quality | 10.00% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
This competitive, flexible procedure will be conducted in two (2) stages:
Stage 1: Invitation to Participate - Procurement Specific Questionnaire (PSQ)
Stage 2: Invitation to Submit a Final Tender (ISFT)
Justification for not publishing a preliminary market engagement notice
A Prior Information Notice (PIN) was published in October 2024 to inform suppliers of the Authority's requirement and to invite suppliers to attend a Pre-market Engagement session.
Preliminary market engagement was undertaken in October 2024 with key interested suppliers who are able to provide Soft FM services. A high-level overview of the service requirements was provided as well as estimated timings.
The purpose of this market engagement was to inform the market of the opportunity and the scope of requirements ahead of the formal procurement exercise.
A Full Business Case (FBC) is required to be submitted and approved by Cabinet Office before the Authority can proceed with award of this contract.
Notice Reference Number: FTS-012873
Contracting authority
Oxleas NHS Foundation Trust
- Public Procurement Organisation Number: PMGB-6764-GLGQ
Pinewood House Pinewood Place
Dartford
DA2 7WG
United Kingdom
Contact name: Oxleas Procurement Department
Email: michelle.hodgkiss11@nhs.net
Website: https://www.oxleas.nhs.uk
Region: UKJ43 - Kent Thames Gateway
Organisation type: Public authority - central government