Section one: Contracting authority
one.1) Name and addresses
NHS England
Wellington House, 133-135 Waterloo Rd
London
SE1 8UG
Contact
Martyna Migas
Country
United Kingdom
Region code
UKJ1 - Berkshire, Buckinghamshire and Oxfordshire
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Lived Experience Framework - NHS England - Window 2
two.1.2) Main CPV code
- 75122000 - Administrative healthcare services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS England Central Health & Justice team, has an established multi-Provider Framework Agreement for the provision of Lived Experience services and wishes to open a new window (window 2) to allow new providers to apply.
The aim of this framework agreement is to implement a compliant and streamlined route to
market for NHS organisations to facilitate the procurement of a wide range of services
relating to procuring lived experience input across:
- Health & Justice sector
- Armed Forces sector
- Sexual Assault Referral Services (SARCs)
- Children & Young People services
- Domestic Abuse & Sexual Violence
- Learning Disability, Neurodiversity & Autism
- Migrant Health
This Framework can be used by any NHS organisation in England including ICBs, CSUs, NHS Trusts and Foundation Trusts.
two.1.5) Estimated total value
Value excluding VAT: £20,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
NHS England Central Health & Justice team, has an established multi-Provider Framework Agreement for the provision of Lived Experience services and wishes to open a new window (window 2) to allow new providers to apply.
The aim of this framework agreement is to implement a compliant and streamlined route to
market for NHS organisations to facilitate the procurement of a wide range of services
relating to procuring lived experience input across:
- Health & Justice sector
- Armed Forces sector
- Sexual Assault Referral Services (SARCs)
- Children & Young People services
- Domestic Abuse & Sexual Violence
- Learning Disability, Neurodiversity & Autism
- Migrant Health
This Framework can be used by any NHS organisation in England including ICBs, CSUs, NHS Trusts and Foundation Trusts.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £20,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 February 2026
End date
11 July 2028
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
29 September 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
24 October 2025
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
Estimated total value indicated in II.1.5.1 is is only an indicative for the entire spent throughout the life of the framework agreement.
Further Framework Windows are anticipated in the future for other specialist sectors. The Commissioner reserves the right to amend or add new lot(s) from time to time to ensure patient needs are met throughout the lifetime of this framework
We cannot guarantee to successful suppliers any business through this framework agreement. Spend and volumes may vary
The framework was originally established under Public Contract Regulations (2015) and as such, PCR rules continue to apply.
six.4) Procedures for review
six.4.1) Review body
The High Court
The Strand
London
WC2A 2LL
Country
United Kingdom