Scope
Reference
COR25119
Description
Torbay Council is seeking a provider delivering a new telephony system for the entire council.
From April 2027 at the latest, Torbay Council are exploring a new internal telephony system across its entire estate and its wholly owned Company, SWISCo Ltd. This will need to be installed, set up and tested before that start date to ensure it is ready to go live at the point of switchover. Alongside this, a fully featured contact centre will need to be acquired.
The contract dates provided are an estimated time period and may change following this expression of interest.
Total value (estimated)
- £400,000 excluding VAT
- £480,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2027 to 31 March 2030
- 3 years
Main procurement category
Services
CPV classifications
- 64215000 - IP telephone services
Contract locations
- UKK42 - Torbay
Engagement
Engagement deadline
10 October 2025
Engagement process description
Torbay Council is undertaking pre-market engagement to assess interest from suitably experienced providers in delivering a new telephony system for the entire council.
This Expression of Interest (EOI) seeks to gauge provider appetite ahead of a formal procurement exercise with the aim of shaping a future contract that is informed by market capacity, capability and interest.
This EOI does not form part of the formal procurement process but will inform the final approach and route to market. At present the intention is that there will be no further market engagement following this EOI.
In order to provide unrestricted, full, direct and free of charge access to the EOI Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Contracting authority
Torbay Council
- Public Procurement Organisation Number: PXLG-3144-TYMJ
Town Hall
Torquay
TQ1 3DR
United Kingdom
Contact name: Clare Farquhar
Telephone: +44 1803208514
Email: clare.farquhar@torbay.gov.uk
Website: http://www.torbay.gov.uk/
Region: UKK42 - Torbay
Organisation type: Public authority - sub-central government