Scope
Reference
25-010
Description
CCW intends to appoint a Supplier to establish, manage and operate 16 independent water company consumer panels across England and Wales. These panels will consist of household water/wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as local issues, value for money, customer service and billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to household water consumers and identify service improvements consumers want from water companies.
Contract 1. ESTABLISHMENT MANAGEMENT AND OPERATION OF WATER INDUSTRY CONSUMER PANELS
Supplier
Contract value
- £799,132 excluding VAT
- £998,956 including VAT
Above the relevant threshold
Award decision date
1 September 2025
Date assessment summaries were sent to tenderers
18 September 2025
Standstill period
- End: 29 September 2025
- 8 working days
Earliest date the contract will be signed
1 October 2025
Contract dates (estimated)
- 1 October 2025 to 30 September 2029
- 4 years
Main procurement category
Services
CPV classifications
- 73110000 - Research services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
- UKL - Wales
Information about tenders
- 5 tenders received
- 5 tenders assessed in the final stage:
- 4 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 4 suppliers unsuccessful (details included for contracts over £5 million)
Submission
Submission type
Tenders
Procedure
Procedure type
Competitive flexible procedure
Supplier
TAYLOR MCKENZIE RESEARCH & MARKETING LTD.
- Companies House: SC210656
- Public Procurement Organisation Number: PXVG-6713-YPLT
1st Floor 82 West Nile Street
Glasgow
G1 2QH
United Kingdom
Email: tender@taylormckenzie.co.uk
Website: http://www.taylormckenzie.co.uk
Region: UKM82 - Glasgow City
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. ESTABLISHMENT MANAGEMENT AND OPERATION OF WATER INDUSTRY CONSUMER PANELS
Contracting authority
Consumer Council for Water
- Public Procurement Organisation Number: PCLM-3677-JYML
23 Stephenson Street
Birmingham
B2 4BH
United Kingdom
Email: procurement@ccwater.org.uk
Region: UKG31 - Birmingham
Organisation type: Public authority - central government