Scope
Reference
OOH2025
Description
Providing Out of Hours Emergency cover for Orbit Homes Limited. Covering calls during evenings, weekends, and bank holidays that are classed as an Emergency.
The service will operate at the following times: Monday to Friday 1700 to 0830; Saturday and Sunday All Day; Bank Holidays All Day.
Contract 1. Out of Office Hours Emergency Call Handling Service
Supplier
Contract value
- £130,000 excluding VAT
- £156,000 including VAT
Below the relevant threshold
Earliest date the contract will be signed
16 September 2025
Contract dates (estimated)
- 16 September 2025 to 31 August 2027
- 1 year, 11 months, 15 days
Main procurement category
Services
CPV classifications
- 79512000 - Call centre
Contract locations
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Procedure
Procedure type
Below threshold - without competition
Supplier
AFTER BUILD LIMITED
- Companies House: 04829863
- Public Procurement Organisation Number: PVQD-3672-GYNR
Units 1 & 2 Woodfield Farm Offices
Burgess Hill
RH15 8RA
United Kingdom
Email: markh@afterbuild.com
Website: https://www.afterbuild.com
Region: UKJ28 - West Sussex (North East)
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Out of Office Hours Emergency Call Handling Service
Contracting authority
ORBIT GROUP LIMITED
- Companies House: IP28503R
- Public Procurement Organisation Number: PDDL-8571-LDGT
Garden Court, Harry Weston Road, Binley Business Park, Binley
Coventry
CV3 2SU
United Kingdom
Email: group.tenders@orbit.org.uk
Region: UKG33 - Coventry
Organisation type: Public authority - sub-central government