Scope
Reference
GTR0934
Description
GTR are going out to market because the scale and complexity of fraud threats and require a step change in capability. The shift towards digital ticketing and the fragmented nature of industry data demand innovative tools that can provide holistic insight, reduce manual effort, and strengthen the integrity of our fraud investigations.
Through this market engagement, GTR aims to build a clear understanding of the solutions available, the maturity of relevant technologies, and the approaches that suppliers are taking to balance innovation with compliance. This will inform the design of a future procurement process and help ensure that any eventual investment delivers measurable improvements in fraud prevention, operational efficiency, and customer confidence.
GTR is seeking to engage with the market to understand the capabilities, innovations, and approaches currently available to support our ambition of transforming how we detect, analyse, and prevent fraud. Our current operational environment is highly manual, fragmented, and dependent on disparate datasets held across multiple internal systems and third-party retailers. This limits our ability to generate timely, reliable intelligence, and constrains our fraud specialists from focusing on higher-value activities.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Newcastle-upon-Tyne:-Fraud-audit-services./6DW5U6NE74
To respond to this opportunity, please click here:
Total value (estimated)
- £750,000 excluding VAT
- £750,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 3 May 2026 to 30 April 2030
- Possible extension to 1 May 2035
- 8 years, 11 months, 30 days
Main procurement category
Services
CPV classifications
- 79212400 - Fraud audit services
Contract locations
- UKI - London
Engagement
Engagement deadline
17 October 2025
Engagement process description
Please see attached early market engagement document for further details.
Procedure
Special regime
Utilities
Contracting authority
GOVIA THAMESLINK RAILWAY LIMITED
- Public Procurement Organisation Number: PCNW-8528-NRRP
41-51 Grey Street
Newcastle upon Tyne
NE1 6EE
United Kingdom
Contact name: Michael Strubel
Region: UKC22 - Tyneside
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)