Scope
Reference
Project_26685
Description
DWP is procuring a Supplier to facilitate the development of a Debt Management System to meet DWP requirements using a current off the shelf platform to manage the recovery of debt and other monies owed to the Government. The work will include the Design, Configuration, Testing, support to Migration from the existing platform and Post Go Live Support. The Scope of the Service is to include:
• Software as a Service (SaaS) Debt management solution to meet DWP functional and non-functional requirements
• User friendly modern debt collection and management capabilities
• Flexible and business user configurable
• Hosted in the UK with 99.9% Availability
• Scalable to meet projected growth in accounts and users
• Innovative future roadmap
• Implementation of a SaaS debt management solution
• Design and configuration
• Integration to DWP architecture
• Migration of data from current solution
• Testing and assurance
• Training and knowledge transfer
• Supplier project management
• BAU support for a SaaS debt management solution
• Service desk
• System maintenance
• Performance monitoring
• Change management support
The geographical scope of the Future Debt Solution will be for Great Britain and Northern Ireland.
The Procurement process will consist of 5 stages detailed below with estimated dates:
• Stage 1 Request to Participate (RTP)- by early December 2025
• Stage 2 Invitation to Clarification (ITC) - February 2026
• Stage 3 Clarification Phase - late March to May 2026
• Stage 4 Best and Final Offer (BAFO) - early June 2026
• Stage 5 Evaluation and Moderation - June to July 2026
Conditions of Participation will be set out in the Tender Notice and bids will be assessed based on legal, financial capacity and technical ability.
DWP strongly advise that potential suppliers review the Conditions of Participation and the fundamental requirements carefully before compiling a full bid as failure to meet these requirements may result in your bid being excluded.
Tender Documents will be obtained via DWP's e-procurement system. DWP is moving to a new e-procurement system (Atamis) on the 5th of September 2025, for source to contract activities. This procurement will be managed via the Atamis system.
DWP will not be conducting any further Market Engagement in respect of this procurement, as DWP has recently conducted Market Engagement in respect of the services to be included in this procurement. This was completed and detailed in the previous notice above.
Any Conditions of Participation that DWP require will be added to the Tender Notice.
Total value (estimated)
- £66,500,000 excluding VAT
- £79,800,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 6 January 2027 to 5 January 2035
- Possible extension to 5 January 2038
- 11 years
Description of possible extension:
It is deemed the extensions will be granted in increments of up to 12 months to satisfy the further 36 months extension, should DWP decide to extend the contract.
Main procurement category
Services
CPV classifications
- 48100000 - Industry specific software package
- 48442000 - Financial systems software package
- 72212440 - Financial analysis and accounting software development services
Contract locations
- UK - United Kingdom
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
9 December 2025
Submission type
Requests to participate
Deadline for requests to participate
21 January 2026, 1:00pm
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
26 November 2026
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
The Procurement process will consist of 5 stages detailed below with estimated dates:
• Stage 1 Request to Participate (RTP)- by early December 2025
• Stage 2 Invitation to Clarification (ITC) - February 2026
• Stage 3 Clarification Phase - late March to May 2026
• Stage 4 Best and Final Offer (BAFO) - early June 2026
• Stage 5 Evaluation and Moderation - June to July 2026
The 5 stages will consist of the following activity:
• Stage 1 RTP - will consist of questions relating to the Supplier and their Bidding model, Participation Requirements and details of conflicts of interest as well as Key technical Participation Requirements and details of the suppliers Technical Experience.
• Stage 2 ITC - As a result of the RTP up to 5 suppliers will be invited in February 2026 to submit an Invitation to Clarification (ITC) where Technical, Social Value and Commercial Questions will be asked but not scored.
• Stage 3 Clarification Phase - Suppliers responses to the ITC will be reviewed and areas for Clarification identified which will be discussed 1 to1 with suppliers over 2 rounds of clarification.
• Stage 4 BAFO - As a result of the Clarification Phase consolidated feedback of clarifications and an updated Tender Documents will be issued (which may be amended based on clarifications) based on the previous ITC to provide a BAFO.
• Stage 5 Evaluation and Moderation - Responses to the revised Tender ITT documents will be Evaluated and Moderated to identify a preferred bidder.
Contracting authority
Department for Work & Pensions
- Public Procurement Organisation Number: PJCP-7274-TLRQ
Caxton House 7th Floor 6-12 Tothill Street
London
SW1H 9NA
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government