Procurement

Future Debt Solution

  • Department for Work and Pensions

Procurement identifier (OCID): ocds-h6vhtk-051b05

Description

Purchase and Development of a Debt Management System to meet DWP requirements using a current off the shelf platform to manage the recovery of debt and other monies owed to the Government. The work will include the Design, Configuration, Testing, support to Migration from the existing platform and Post Go Live Support.

The Scope of the Service is to include:

SaaS Debt management solution to meet DWP functional and non-functional requirements

-User friendly modern debt collection and management capabilities

-Flexible and business user configurable

-Hosted in the UK with 99.9% Availability

-Scalable to meet projected growth in accounts and users

-Innovative future roadmap

Implementation of a SaaS debt management solution

-Design and configuration

-Integration to DWP architecture

-Migration of data from current solution

-Testing and assurance

-Training and knowledge transfer

-Supplier project management

BAU support for a SaaS debt management solution

-Service desk

-System maintenance

-Performance monitoring

-Change management support

The value range of the procurement is estimated to be between £20m and £40m excluding VAT

Maximum Contract Term of 10 Years including any optional extensions

Notices

UK2: Preliminary market engagement notice

Notice identifier
2025/S 000-029508
Published
3 June 2025, 1:45pm
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UK2: Preliminary market engagement notice

Notice identifier
2025/S 000-023986
Published
21 May 2025, 2:26pm