Section one: Contracting authority
one.1) Name and addresses
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
The Atrium. Curtis Road.
Dorking
RH4 1XA
Telephone
+44 1306646822
Country
United Kingdom
Region code
UK - United Kingdom
Charity Commission (England and Wales)
1126477
Internet address(es)
Main address
https://www.commercialsolutions-sec.nhs.uk/
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Extension - Patient & Healthcare Communications & Related IT Services
Reference number
4909-3327
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are -
F15: Voluntary ex ante transparency notice
Notice identifier: 2025/S 000-049963
Procurement identifier (OCID): ocds-h6vhtk-058ad3
Published 19 August 2025, 5:20pm
The details of the Framework Agreement are provided below.
NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199).
Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years.
The Framework has been structured to incorporate ten lots of which seven were awarded. These are:
Lot 1: Patient Messaging Services
Lot 2: Medical Messaging Application (Pager Replacement)
Lot 3: Kiosk Display (Digital Signage)
Lot 4: Patient Check-In Management System
Lot 5: Apps Development Services
Lot 6: Social Marketing Services – Not awarded
Lot 7: Video Conferencing System
Lot 8: In-Patient Infotainment Management System– Not awarded
Lot 9: Medical Representative Check-In Software System – Not awarded
Lot 10: Bespoke Services
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £15,000,000
two.2) Description
two.2.1) Title
Patient Messaging Services
Lot No
1
two.2.2) Additional CPV code(s)
- 48512000 - Interactive voice response software package
- 48515000 - Video conferencing software package
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64216120 - Electronic mail services
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2) Description
two.2.1) Title
Medical Messaging Application (Pager Replacement)
Lot No
2
two.2.2) Additional CPV code(s)
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32320000 - Television and audio-visual equipment
- 32510000 - Wireless telecommunications system
- 48000000 - Software package and information systems
- 64210000 - Telephone and data transmission services
- 64216100 - Electronic message services
- 72000000 - IT services: consulting, software development, Internet and support
- 72230000 - Custom software development services
- 72400000 - Internet services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked toa corporate network.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2) Description
two.2.1) Title
Kiosk Display (Digital Signage)
Lot No
3
two.2.2) Additional CPV code(s)
- 30200000 - Computer equipment and supplies
- 30231300 - Display screens
- 31682230 - Graphic display panels
- 39133000 - Display units
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72230000 - Custom software development services
- 72300000 - Data services
- 72400000 - Internet services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2) Description
two.2.1) Title
Patient Check-In Management System
Lot No
4
two.2.2) Additional CPV code(s)
- 48512000 - Interactive voice response software package
- 48515000 - Video conferencing software package
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64216120 - Electronic mail services
- 79512000 - Call centre
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2) Description
two.2.1) Title
App Development Services
Lot No
5
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 48983000 - Development software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72260000 - Software-related services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2) Description
two.2.1) Title
Video Conferencing System
Lot No
7
two.2.2) Additional CPV code(s)
- 32232000 - Video-conferencing equipment
- 48000000 - Software package and information systems
- 48515000 - Video conferencing software package
- 64216100 - Electronic message services
- 72212515 - Video conferencing software development services
- 72300000 - Data services
- 72400000 - Internet services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2) Description
two.2.1) Title
Bespoke Services
Lot No
10
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement).
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Price is not the only award criterion and all criteria are stated only in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-049963
Section five. Award of contract
Contract No
4909-3327
Lot No
1
Title
Patient Messaging Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
BTS Holdings plc
Wallington, Surrey
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
1517630
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
ICNH Ltd trading as DrDoctor
Windsor, Barkshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
08149394
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Healthcare Communications UK Ltd T/A IMIMobileEurope Ltd
Macclesfield Cheshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
04084131
The contractor is an SME
No
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
Manchester
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2579852
The contractor is an SME
No
five.2.3) Name and address of the contractor
Netcall Technology Limited
Hemel Hempstead, Hertfordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02831215
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £15,000,000
Section five. Award of contract
Contract No
4909-3327
Lot No
2
Title
Medical Messaging Application (Pager Replacement)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 9
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Barrier Networks
Glasgow
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
SC305542
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BTS Holdings plc
Wallington, Surrey
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
1517630
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Hill-Rom Ltd T/A Hillrom
Leicestershire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2250372
The contractor is an SME
No
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
Manchester
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2579852
The contractor is an SME
No
five.2.3) Name and address of the contractor
Multitone Electronics plc
Hampshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
256314
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Netcall Technology Limited
Hemel Hempstead, Hertfordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02831215
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Stanley Security Solutions Ltd
Swindon, Wiltshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
181585
The contractor is an SME
No
five.2.3) Name and address of the contractor
ZIVVER B.V. Laren,
Noord-Holland
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
11931745
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Softcat plc
Marlow, Bucks
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02174990
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £15,000,000
Section five. Award of contract
Contract No
4909-3327
Lot No
3
Title
Kiosk Display (Digital Signage)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Exponential-e Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
4499567
The contractor is an SME
No
five.2.3) Name and address of the contractor
Hospital Services Limited
Belfast
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
NI005155
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
Manchester
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2579852
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £15,000,000
Section five. Award of contract
Contract No
4909-3327
Lot No
4
Title
Patient Check-In Management System
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
BTS Holdings plc
Wallington, Surrey
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
1517630
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Hospital Services Limited
Belfast
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
NI005155
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
Manchester
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2579852
The contractor is an SME
No
five.2.3) Name and address of the contractor
Intouch with Health Ltd
Gloucestershire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
3758749
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Netcall Technology Limited
Hemel Hempstead, Hertfordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02831215
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £15,000,000
Section five. Award of contract
Contract No
4909-3327
Lot No
5
Title
Apps Development Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
BTS Holdings plc
Wallington, Surrey
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
1517630
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Exponential-e Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
4499567
The contractor is an SME
No
five.2.3) Name and address of the contractor
Hospital Services Limited
Belfast
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
NI005155
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
Manchester
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2579852
The contractor is an SME
No
five.2.3) Name and address of the contractor
Netcall Technology Limited
Hemel Hempstead, Hertfordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02831215
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £15,000,000
Section five. Award of contract
Contract No
4909-3327
Lot No
7
Title
Video Conferencing System
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 August 2021
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Barrier Networks
Glasgow
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
SC305542
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Hospital Services Limited
Belfast
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
NI005155
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
Manchester
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2579852
The contractor is an SME
No
five.2.3) Name and address of the contractor
Visionable Ltd
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
09787096
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £15,000,000
Section five. Award of contract
Contract No
4909-3327
Lot No
10
Title
Bespoke Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 February 2021
five.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Barrier Networks
Glasgow
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
SC305542
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
BTS Holdings plc
Wallington, Surrey
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
1517630
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Exponential-e Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
4499567
The contractor is an SME
No
five.2.3) Name and address of the contractor
Hospital Services Limited
Belfast
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
NI005155
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Insight Direct (UK) Ltd
Manchester
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
2579852
The contractor is an SME
No
five.2.3) Name and address of the contractor
Netcall Technology Limited
Hemel Hempstead, Hertfordshire
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02831215
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £15,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Surrey and Borders Partnership NHS FoundationTrust on behalf of NHS Commercial Solutions
Leatherhead
Country
United Kingdom