Section one: Contracting authority/entity
one.1) Name and addresses
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Woodland House, Maes-y-Coed Road
Cardiff
CF14 4HH
Contact
Gareth Stallard
Country
United Kingdom
NUTS code
UKL - Wales
Internet address(es)
Main address
http://nwssp.nhs.wales/ourservices/procurement-services/
Buyer's address
https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Insourcing of First Outpatient Appointments - South Wales
Reference number
CAV-MIN-59362
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.2) Description
two.2.2) Additional CPV code(s)
- 85100000 - Health services
- 85111000 - Hospital services
two.2.3) Place of performance
NUTS codes
- UKL - Wales
Main site or place of performance
Health Boards in South Wales - ABUHB, CVUHB, CTMUHB, HDUHB, SBUHB, PTHB
two.2.4) Description of the procurement at the time of conclusion of the contract:
This notice is to award a contract based on a framework agreement with a competition, a mini-competition has been conducted under NHS Wales Shared Services Partnership Framework Agreement for Outsourcing / Insourcing of Clinical, Surgical & Diagnostic Services Reference Number: PRO-OJEULT-50776.
This mini-competition was run to establish a contract to cover Insourcing to support the delivery of First Outpatient Appointments across the South Wales Health Boards in NHS Wales between July 2025 and end March 2026. The service is expected to be delivered regularly at Weekends (Saturday and Sunday) between the hours of 8am and 6pm during the period, but there must be ability to deliver in evenings where requested and provision of facilities allows. The service will be delivered within the geographical areas of the Health Boards listed below. Health Boards will book patients and manage lists, but the provider will provide medical secretary support for the activity, as well as a Nurse/HCA. This is a new service and provider for the delivery of this service.
Health Boards
Aneurin Bevan University Health Board
Cardiff and Vale University Health Board
Cwm Taf Morgannwg University Health Board
Hywel Dda University Health Board
Swansea Bay University Health Board
Powys Teaching Health Board
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
8
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2025/S 000-035449
Section five. Award of contract/concession
Contract No
CAV-MIN-59362
Title
Insourcing of First Outpatient Appointments - South Wales
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
25 June 2025
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
HEALTHCARE BUSINESS SOLUTIONS (UK) LIMITED
Pure Offices Lake View Drive, Annesley
Nottingham
NG150DT
Telephone
+44 7769943574
Country
United Kingdom
NUTS code
- UKF14 - Nottingham
The contractor/concessionaire is an SME
Yes
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £13,253,793.73
Section six. Complementary information
six.3) Additional information
This is a Provider Selection Regime Wales (PSR Wales) confirmation of contract award notice. The awarding of this contract is subject to the Health Services (Provider Selection Regime) (Wales) Regulations 2025. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award. The publication of this notice marks the award to a provider under a framework agreement call off with a competition, this notice serves as an award of contract under the PSR Wales.
You must:
- Contract was awarded 31st July 2025, the period of the contract will run from the date of contract signature to 31st March 2026;
- The award decision makers are relevant staff from health organisations involved in the provider selection process, these include the roles of Director of Transformation, Chief Operating Officer, and National Clinical Lead.;
- No providers were excluded from this procurement process;
- No conflicts of interest were declared or identified as part of the conflicts assessment process.
(WA Ref:154612)
six.4) Procedures for review
six.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
Telephone
+44 2079477501
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 85100000 - Health services
seven.1.3) Place of performance
NUTS code
- UKL - Wales
seven.1.4) Description of the procurement:
Call off from a framework agreement with a competition confirmation of contract award notice, for the avoidance of doubt, this notice does not represent a modification of contract.
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
8
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£13,253,793.73
seven.1.7) Name and address of the contractor/concessionaire
HEALTHCARE BUSINESS SOLUTIONS (UK) LIMITED
Pure Offices Lake View Drive, Annesley
Nottingham
NG150DT
Telephone
+44 1156786573
Country
United Kingdom
NUTS code
- UKF14 - Nottingham
The contractor/concessionaire is an SME
Yes
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
Call off from a framework agreement with a competition confirmation of contract award notice, for the avoidance of doubt, this notice does not represent a modification of contract.
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
Call off from a framework agreement with a competition confirmation of contract award notice, for the avoidance of doubt, this notice does not represent a modification of contract.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £13,253,793.73
Total contract value after the modifications
Value excluding VAT: £13,253,793.73