Scope
Description
Housing 21 were seeking an innovative, experienced provider that can deliver a range of Digital Alarms for residents in their homes with a primary requirement to elevate the 'emergency call experience' beyond basic functionality. The solution is expected to harness technology to provide enhanced engagement features, bringing substantial benefits to both our staff and residents.
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https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=971696020
Contract 1. Digital Alarm Installation and Resident Communications Tender
Supplier
Contract value
- £11,000,000 excluding VAT
- £13,200,000 including VAT
Above the relevant threshold
Award decision date
7 August 2025
Date assessment summaries were sent to tenderers
11 August 2025
Standstill period
- End: 20 August 2025
- 8 working days
Earliest date the contract will be signed
12 September 2025
Contract dates (estimated)
- 22 September 2025 to 21 September 2028
- Possible extension to 21 September 2030
- 5 years
Description of possible extension:
The contract term is three years with the option of a two year extension.
Main procurement category
Services
CPV classifications
- 45310000 - Electrical installation work
- 72222300 - Information technology services
- 72267100 - Maintenance of information technology software
- 79512000 - Call centre
Contract locations
- UK - United Kingdom
Information about tenders
- 5 tenders received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
APPELLO SMART LIVING SOLUTIONS LIMITED
- Companies House: 01444995
Oregon House
New Milton
BH25 5NN
United Kingdom
Contact name: Gareth Bracher
Region: UKJ36 - Central Hampshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Digital Alarm Installation and Resident Communications Tender
Contracting authority
Housing 21
- Public Procurement Organisation Number: PGTG-9145-PMNM
Tricorn House, 51-53 Hagley Road
UK-UK-Birmingham: Building completion work.: Groun
B16 8TP
United Kingdom
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government