Scope
Reference
W192454
Description
To ensure equitable healthcare access for patients with diverse linguistic and communication needs. The contract will cover:
- Spoken language services (face-to-face, telephone, and video interpreting).
- Non-spoken language services (BSL, lip reading, Makaton, etc.).
- Document translation (including Braille and Easy Read formats).
- Patient feedback and continuous improvement.
Total value (estimated)
- £2,150,000 excluding VAT
- £2,580,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
- 79530000 - Translation services
Contract locations
- UK - United Kingdom
- UKI45 - Lambeth
- UKI - London
Engagement
Engagement deadline
3 November 2025
Engagement process description
This engagement will focus on engagement with prospective suppliers on high-quality Translation and Interpretation Service to support the communication needs of patients across King's College Hospital NHS Foundation Trust. As part of this process, a Request for Information (RFI) will be issued in August 2025 to the market to gain insight into current industry trends, innovative service delivery models, and potential efficiencies. The RFI will enable the Trust to better understand supplier capabilities and market direction, helping to shape a well-informed tender specification.
The ultimate objective is to ensure the successful implementation of a service model underpinned by the appropriate tools, systems, and expertise to provide consistent, reliable, and compliant translation and interpretation support. The selected supplier will be expected to meet NHS standards while facilitating equitable access to healthcare services for all patients, regardless of language or communication needs.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
3 November 2025
Contracting authority
King's College Hospital NHS Foundation Trust
- Public Procurement Organisation Number: PXLV-9225-PRBN
KCH Business Park, 129 Coldharbour Lane
London
SE5 9NY
United Kingdom
Contact name: David Kayondo
Telephone: 0204 566 8234
Email: david.kayondo@nhs.net
Website: https://www.kch.nhs.uk/
Region: UKI45 - Lambeth
Organisation type: Public authority - central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
KCH Interventional Facilities Management LLP
Summary of their role in this procurement: Overseeing and delivering end-to-end procurement services on behalf of the Trust. In this capacity, KFM's primary role is to ensure that all procurement activities are conducted in a compliant, transparent, and commercially effective manner, aligned with both NHS procurement regulations and the Trust's strategic objectives.
- Public Procurement Organisation Number: PDWQ-2826-VTWP
Unit 1, KCH Business Park, 129 Coldharbour Lane
London
SE5 9NY
United Kingdom
Contact name: Sunday Okhria
Telephone: 02045340573
Email: s.okhiria1@nhs.net
Website: https://www.kings-fm.co.uk/
Region: UKI45 - Lambeth