Scope
Reference
AEA00472
Description
The contract is for the provision of comprehensive car park management services which encompasses the operation of automatic number plate recognition (ANPR) systems, payment terminals and cashless payment platforms, patrol-based enforcement, revenue reconciliation and reporting, and support for client business development activities related to car parking operations.
Under this agreement, NCP will assume full responsibility for processing and administering the staff/visitor white-list across the entire estate, maintaining a central database of whitelisted vehicles and implementing regular audit processes. The supplier will serve as the primary contact point for staff regarding registration amendments, Parking Charge Notice (PCN) queries, and authorised contractor requests. Additional services include customer contact management with funded technology solutions featuring automated intercom responses, comprehensive monthly reporting covering contact types, sources, resolutions, locations and response times, and the timely issuing of Parking Charge Notices following contravention dates.
Contract 1. Car Park Management
Supplier
Contract value
- £500,000 excluding VAT
- £600,000 including VAT
Above the relevant threshold
Award decision date
4 August 2025
Earliest date the contract will be signed
14 August 2025
Contract dates (estimated)
- 14 August 2025 to 10 August 2026
- 11 months, 28 days
Main procurement category
Services
CPV classifications
- 98351000 - Car park management services
Contract locations
- UKH - East of England
- UKI - London
- UKJ - South East (England)
Procedure
Procedure type
Direct award
Special regime
Utilities
Direct award justification
Switching to direct award
Under this contract, NATIONAL CAR PARKS LTD (NCP) will deliver comprehensive car park management services encompassing ANPR system operation, payment terminal maintenance, patrol-based enforcement, revenue collection, permit administration, and customer service support. NCP will conduct regular facility inspections, issue Parking Charge Notices as required, and serve as the primary point of contact for inquiries related to vehicle registrations and contractor requests.
Supplier
NATIONAL CAR PARKS (EUK) LIMITED
- Companies House: 06631612
- Public Procurement Organisation Number: PHRG-8486-BMWM
The Bailey
London
EC4M 7EG
United Kingdom
Email: business.development@ncp.co.uk
Website: http://www.ncp.co.uk
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Car Park Management
Contracting authority
TRANSPORT UK EAST ANGLIA LIMITED
- Companies House: 07861414
- Public Procurement Organisation Number: PHNZ-7358-PGHP
11th Floor, One Stratford Place, Montfitchet Road
London
E20 1EJ
United Kingdom
Region: UKI41 - Hackney and Newham
Organisation type: Private utility