Scope
Reference
DN780803
Description
The Council is seeking to procure a contractor to deliver a Fully Inclusive Risk & Reward Contract (FIRRC) for the servicing, maintenance, responsive repairs, and upgrade works of gas, LPG, and solid fuel heating and hot water systems across its housing stock.
The contract will cover all associated components, including boilers, radiators, flues, cylinders, pipework, controls, and electrical elements, with all works delivered under a fixed-price model. The successful contractor will be responsible for ensuring full operational compliance, delivering first-time fixes where possible, and providing temporary heating when required.
The service includes resident liaison, void property coverage, energy efficiency advice, and support with compliance and safety inspections. Upgrade works may also be instructed at the Employer's discretion and must be delivered from design through to completion.
Total value (estimated)
- £6,000,000 excluding VAT
- £7,200,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
Extension option of up to 24 months dependent on the satisfactory performance of the contractor and presuming no significant changes to FHDC's requirements
Main procurement category
Services
CPV classifications
- 50531100 - Repair and maintenance services of boilers
- 50531200 - Gas appliance maintenance services
Contract locations
- UKJ44 - East Kent
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
24 July 2025, 9:00pm
Tender submission deadline
10 September 2025, 1:00pm
Submission address and any special instructions
Submission must be via www.kentbusinessportal.org.uk (proContract)
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
25 September 2025
Recurring procurement
Publication date of next tender notice (estimated): 1 August 2028
Award criteria
Name | Description | Type | Weighting |
---|---|---|---|
Price | Price | 30% | |
Contract Management | Please describe your approach to proactively managing the domestic gas contract at a local level to ensure delivery of a planned service and maintenance programme, meet required response times, and... |
Quality | 25% |
Contract Performance in line with agreed KPI's | Please describe your approach to monitoring, managing, and reporting performance standards for the delivery of this domestic gas contract, with specific reference to the sample Key Performance... |
Quality | 20% |
Previous experience | Please provide a detailed case study demonstrating your organisation's experience - and that of key personnel - in delivering a domestic gas contract for the planned maintenance, responsive repairs,... |
Quality | 15% |
Carbon reduction | F&HDC has made a climate pledge and aims to become carbon neutral by 2030. Details on the action the Customer is taking can be found at folkestone-hythe.gov.uk/climatechange. In line with this... |
Quality | 5% |
social value | F&HDC's Corporate Plan "Creating Tomorrow Together" sets out the council's guiding principles and service ambitions. The Corporate Plan can be viewed at folkestone-hythe.gov.uk/... |
Quality | 5% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://procontract.due-north.com/Procurer/Advert/View?advertId=f5a34f6d-3b57-f011-813a-005056b64545
Tender documents can be downloaded from www.kentbusinessportal.org.uk (proContract) after signing in and expressing interest.
Technical specifications to be met
https://procontract.due-north.com/Procurer/Advert/View?advertId=f5a34f6d-3b57-f011-813a-005056b64545&fromAdvertEvent=True
Tender documents can be downloaded from www.kentbusinessportal.org.uk (proContract) after signing in and expressing interest.
Contracting authority
The District Council of Folkestone and Hythe
- Public Procurement Organisation Number: PHJN-7589-LMHY
Civic Centre, Castle Hill Avenue
Folkestone
CT20 2QY
United Kingdom
Region: UKJ44 - East Kent
Organisation type: Public authority - sub-central government