Section one: Contracting authority
one.1) Name and addresses
Middlesbrough Council
PO Box 500
Middlesbrough
TS19FT
Contact
Irene Petrie
irene_petrie@middlesbrough.gov.uk
Telephone
+44 1642729493
Country
United Kingdom
Region code
UKC12 - South Teesside
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.middlesbrough.gov.uk
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ASC018/2024 Home Care for Adults Aged 18+
Reference number
ASC018/2024
two.1.2) Main CPV code
- 85300000 - Social work and related services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council are committed to commissioning a home care service that will give Service Users a high quality; person centred social care service.
The aim of the Council's Adult Social Care department is to protect and empower the most vulnerable. This means improving outcomes for vulnerable people and ensuring that publicly funded care and support is provided where it is cost effective, strength-based and only when it is really needed. This Service is integral to the Council's aim to commission services that deliver quality and value for money, safeguard users from abuse and prevent, postpone and minimise unnecessary hospital admission / attendance.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £130,719,132
two.2) Description
two.2.1) Title
Home Care Framework
Lot No
1
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC12 - South Teesside
Main site or place of performance
Middlesbrough
two.2.4) Description of the procurement
The Council are committed to commissioning a home care service that will give Service Users a high quality; person centred social care service.
The aim of the Council's Adult Social Care department is to protect and empower the most vulnerable. This means improving outcomes for vulnerable people and ensuring that publicly funded care and support is provided where it is cost effective, strength-based and only when it is really needed. This Service is integral to the Council's aim to commission services that deliver quality and value for money, safeguard users from abuse and prevent, postpone and minimise unnecessary hospital admission / attendance.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Price - Weighting: 0
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Pressure Round
Lot No
2
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC12 - South Teesside
Main site or place of performance
Middlesbrough
two.2.4) Description of the procurement
The Council are committed to commissioning a home care service that will give Service Users a high quality; person centred social care service.
The aim of the Council's Adult Social Care department is to protect and empower the most vulnerable. This means improving outcomes for vulnerable people and ensuring that publicly funded care and support is provided where it is cost effective, strength-based and only when it is really needed. This Service is integral to the Council's aim to commission services that deliver quality and value for money, safeguard users from abuse and prevent, postpone and minimise unnecessary hospital admission / attendance.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Planned Night Round
Lot No
3
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC12 - South Teesside
Main site or place of performance
Middlesbrough
two.2.4) Description of the procurement
The Council are committed to commissioning a home care service that will give Service Users a high quality; person centred social care service.
The aim of the Council's Adult Social Care department is to protect and empower the most vulnerable. This means improving outcomes for vulnerable people and ensuring that publicly funded care and support is provided where it is cost effective, strength-based and only when it is really needed. This Service is integral to the Council's aim to commission services that deliver quality and value for money, safeguard users from abuse and prevent, postpone and minimise unnecessary hospital admission / attendance.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-006193
Section five. Award of contract
Contract No
ASC018/2024
Lot No
1
Title
Home Care Framework
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 July 2025
five.2.2) Information about tenders
Number of tenders received: 31
Number of tenders received from SMEs: 25
Number of tenders received by electronic means: 31
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Comfort Call Limited
Nottingham
Country
United Kingdom
NUTS code
- UKF14 - Nottingham
Companies House
05763279
The contractor is an SME
No
five.2.3) Name and address of the contractor
MOON RISE 24 HR RECRUITMENT LTD
Stockton-on-Tees
Country
United Kingdom
NUTS code
- UKC11 - Hartlepool and Stockton-on-Tees
Companies House
09151708
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Florebright Care Ltd
Middlesbrough
Country
United Kingdom
NUTS code
- UKC12 - South Teesside
Companies House
11677068
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Hand2Hold Ltd
Middlesbrough
Country
United Kingdom
NUTS code
- UKC12 - South Teesside
Companies House
10464421
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Care Line Homecare Limited
Nottingham
Country
United Kingdom
NUTS code
- UKF14 - Nottingham
Companies House
03571286
The contractor is an SME
No
five.2.3) Name and address of the contractor
BJP Home Support Ltd
Guisborough
Country
United Kingdom
NUTS code
- UKC12 - South Teesside
Companies House
06988220
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dale Care Limited
Durham
Country
United Kingdom
NUTS code
- UKC14 - Durham CC
Companies House
02795946
The contractor is an SME
No
five.2.3) Name and address of the contractor
Vestra Homecare Limited
Sunderland
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
7528116
The contractor is an SME
No
five.2.3) Name and address of the contractor
Kensington Home Care Limited
Stockton-on-Tees
Country
United Kingdom
NUTS code
- UKC11 - Hartlepool and Stockton-on-Tees
Companies House
14507223
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
CEL Homecare Limited
Consett
Country
United Kingdom
NUTS code
- UKC14 - Durham CC
Companies House
11968076
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Support Health Care Ltd
Bolton
Country
United Kingdom
NUTS code
- UKD3 - Greater Manchester
Companies House
12596642
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £130,000,000
Section five. Award of contract
Contract No
ASC018/2024
Lot No
2
Title
Pressure Round
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 July 2025
five.2.2) Information about tenders
Number of tenders received: 18
Number of tenders received from SMEs: 12
Number of tenders received by electronic means: 18
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Comfort Call Limited
Nottingham
Country
United Kingdom
NUTS code
- UKF14 - Nottingham
Companies House
05763279
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £258,422
Section five. Award of contract
Contract No
ASC018/2024
Lot No
3
Title
Planned Night Round
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 July 2025
five.2.2) Information about tenders
Number of tenders received: 18
Number of tenders received from SMEs: 12
Number of tenders received by electronic means: 18
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Care Line Homecare Limited
Nottingham
Country
United Kingdom
NUTS code
- UKF14 - Nottingham
Companies House
03571286
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £460,710
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Middlesbrough Council
Middlesbrough
Country
United Kingdom