Scope
Description
GWR are looking for a supplier who can provide the support of the internal GWR Corporate network and all associated technologies including Juniper switching and firewall hardware.
Requirements
The support and hardware maintenance of the Juniper hardware.
The support and hardware maintenance of the Ruckus centralised wireless hardware.
The above support will include monitoring and upgrading of the hardware in line with supplier firmware releases.
To provide a technical escalation path for internal support team for complex networking issues and resolve these either remotely or via on site visits.
Deploy a secure remote access method to enable support and improvements whilst ensuring that all activity on the hardware is logged and auditable.
Provide a secure and stable point of presence on the internet for device connectivity in and out of the GWR network.
Provide a support portal that GWR staff can access to raise faults and get updates on current issues.
Aims & Objectives
· To oversee the operation of the networking hardware to ensure that it is fit for purpose and patched in line with supplier firmware releases. We will also be looking for a supplier to be pro-active and suggest improvements to be rolled out to improve the end user experience.
Total value (estimated)
- £3,600,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 30 March 2026 to 30 March 2031
- Possible extension to 30 March 2033
- 7 years, 1 day
Description of possible extension:
+2 optional yearly extensions
Options
The right to additional purchases while the contract is valid.
LAN Hardware
LAN Services
Main procurement category
Services
CPV classifications
- 32410000 - Local area network
- 72710000 - Local area network services
Submission
Submission type
Requests to participate
Deadline for requests to participate
15 August 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
30 November 2025
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 55% |
| Commercial - Price | Price | 40% |
| Commercial - Contract | Quality | 5% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Utilities
Competitive flexible procedure description
Expressions of Interest
Pre Qualification Questionnaire
Invitation to Tender
Contracting authority
FIRST GREATER WESTERN LIMITED
- Companies House: 05113733
- Public Procurement Organisation Number: PXVG-2764-GZCQ
Milford House 1 Milford Street
Wiltshire
SN1 1HL
United Kingdom
Email: procurement@gwr.com
Region: UKK14 - Swindon
Organisation type: Private utility