Section one: Contracting authority/entity
one.1) Name and addresses
Herefordshire Council
Council Offices, Plough Lane
Hereford
HR4 0LE
Contact
Ms Aksana Hironak
aksana.hironak@herefordshire.gov.uk
Telephone
+44 1432383575
Country
United Kingdom
Region code
UKG11 - Herefordshire, County of
Internet address(es)
Main address
https://www.herefordshire.gov.uk
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Tender for the provision of the Technology Enabled Care Service (TECS) in Herefordshire
Reference number
DN753509
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board
(ICB) are seeking to appoint an exemplary Supplier to deliver its Technology Enabled Care
Service (TECS) to residents across the county.
The Technology Enabled Care Service comprises the following main functions:
1) Sourcing and purchasing appropriate Equipment (core Standard Equipment and bespoke
Special Equipment)
2) Delivery and installation
3) Collection, cleaning and recycling
4) Service, maintenance and repairs
5) Storage
6) Proactive and reactive Call Monitoring via a digital Alarm Receiving Centre
The Supplier must have the appropriate IT infrastructure in place to successfully deliver this
Service, including a fully operational digital Alarm Receiving Centre with AI based
capabilities, multiple system and device interoperability and a seamless IT platform for
online Equipment ordering and order tracking, records management and logistics planning.
The service will commence on 1 April 2025 for a period of two years until 31 March 2027,
with the option to extend for further periods up to three years.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-038091
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
II.1.5
Place of text to be modified
Value excluding VAT: £2,500,000
Instead of
Text
Changes relate to increased budget figure for this service, and the Closing Time and Date for Submitting Tenders. Updated information in Specification: Budget and Timetable sections.
Read
Text
Changes relate to increased budget figure for this service, and the Closing Time and Date for Submitting Tenders. Updated information in Specification: Budget and Timetable sections.
Section number
IV.2.2
Place of text to be modified
Time limit for receipt of tenders or requests to participate
Instead of
Date
29 December 2024
Local time
11:30pm
Read
Date
5 January 2025
Local time
11:30pm