Scope
Description
Seafish have been using Microsoft Dynamics 365 CRM for a number of years for their customer relationship database, initially with an on-prem instance and now in the cloud. We are looking to rebuild the online portal for Levy submissions (which has not been in use for aprox 4 years) and would like to review the current CRM processes and build in more automation which will link with the portal.
Total value (estimated)
- £150,000 excluding VAT
- £180,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 13 August 2025 to 12 August 2028
- Possible extension to 12 August 2030
- 5 years
Description of possible extension:
Element of licensing so could be ongoing
Main procurement category
Services
CPV classifications
- 72212445 - Customer Relation Management software development services
Contract locations
- UK - United Kingdom
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
31 July 2025, 11:59pm
Tender submission deadline
11 August 2025, 11:59pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
13 August 2025
Award criteria
Name | Type | Weighting |
---|---|---|
Solution Proposal Suitability | Quality | 30% |
CRM Project Experience | Quality | 25% |
Value for money/Pricing for software and support | Cost | 20% |
Project Delivery Timescales | Quality | 15% |
Future Proofing Credibility | Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
CRM Levy Tender - TD2026-002.pdf
Tender document attached or available on the Seafish website. Responses to queries will be posted on our website.
Contracting authority
Sea Fish Industry Authority
- Public Procurement Organisation Number: PXMX-7769-WJNZ
18 Logie Mill
Edinburgh
EH7 4HS
United Kingdom
Region: UKM75 - Edinburgh, City of
Organisation type: Public authority - central government