Section one: Contracting authority
one.1) Name and addresses
NHS Norfolk and Waveney Integrated Care Board
8th Floor, County Hall, Martineau Lane
Norwich
NR1 2DH
Contact
Karen Martin
Country
United Kingdom
Region code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
https://www.improvinglivesnw.org.uk/
Buyer's address
https://www.improvinglivesnw.org.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NW2023-13 NHS Talking Therapies (formerly known as IAPT)
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) invited suitably qualified Providers to express their interest in the Provision of NHS Talking Therapies Service.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £147,000,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH1 - East Anglia
Main site or place of performance
Norfolk and Waveney
two.2.4) Description of the procurement
The service shall provide community orientated, evidence-based psychological therapies to people in Norfolk and Waveney from the age of 16 years and over with 'common' mental health problems, such as low mood and anxiety-based needs. This model should be aligned to the NHS Talking Therapies Manual (2023) and support the Norfolk and Waveney Mental Health ambitions.
The service shall be flexible and responsive to the population needs and operate a biopsychosocial model of care; taking an individual's needs into consideration to plan holistic and integrated interventions to improve and population wellbeing, relevant to the stage of life of the service user.
two.2.5) Award criteria
Quality criterion - Name: Service / Weighting: 23
Quality criterion - Name: Governance & Safety / Weighting: 8
Quality criterion - Name: Mobilisation / Weighting: 6
Quality criterion - Name: Service Development & Social Value / Weighting: 17
Quality criterion - Name: Business Intelligence & Digitail / Weighting: 10
Quality criterion - Name: Quality, Equalities & Accessibility / Weighting: 13
Quality criterion - Name: Communication & Engagement / Weighting: 8
Cost criterion - Name: Cost / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-030481
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 June 2025
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Norfolk and Suffolk NHS Foundation Trust
County Hall Matineau Lane
NORWICH
NR1 2DH
Telephone
+44 7968145454
Country
United Kingdom
NUTS code
- UKH1 - East Anglia
National registration number
CRN: N/A - 1103563
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £147,000,000
Lowest offer: £147,000,000 / Highest offer: £147,000,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court
The Strand
London
WC2A 2LL
Country
United Kingdom