- Scope of the procurement
- Lot 1. Website: UX and Visual Design
- Lot 2. Website: Back-end Technical Development and Front-end Design of Website Content Management System
- Lot 3. Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System
- Lot 4. Ticket Purchase Path: Back-end technical development and front-end design services
- Lot 5. Customer Relationship Management Configuration
Section one: Contracting authority
one.1) Name and addresses
Museum of London
150 London Wall
London
EC2Y 5HN
procurement@museumoflondon.org.uk
Telephone
+44 0278145676
Country
United Kingdom
NUTS code
UKI31 - Camden and City of London
Internet address(es)
Main address
one.4) Type of the contracting authority
Other type
Museum
one.5) Main activity
Recreation, culture and religion
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Development and Design Services: Website, collections online, ticket purchase path & Customer Relationship Management (CRM)
Reference number
MOLDT0001
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
As part of the Museum of London's Digital Transformation Strategy, the Museum is looking to procure service providers to work with us in delivering a new website with collections online, ticket purchase path and CRM. We have identified five key workstreams as priorities as part of this strategy and as such are looking for potential supplier(s) to deliver these services, either wholly or in parts.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £460,000
two.2) Description
two.2.1) Title
Website: UX and Visual Design
Lot No
1
two.2.2) Additional CPV code(s)
- 72413000 - World wide web (www) site design services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
Provision of services to provide UX and Visual Design for the Museum of London website.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 55
Cost criterion - Name: Cost / Weighting: 15
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority reserves the right to consider the following options; a. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/P6PJCF8Y4Y
two.2) Description
two.2.1) Title
Website: Back-end Technical Development and Front-end Design of Website Content Management System
Lot No
2
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
This procurement is for a prospective supplier to provide full service in the technical development (Back-end) and design (Front-end) of the Museum of London's Website Content Management System.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 65
Cost criterion - Name: Cost / Weighting: 15
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System
Lot No
3
two.2.2) Additional CPV code(s)
- 72413000 - World wide web (www) site design services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
This procurement is for services to provide visual design of Museum of London's ticket purchase path system.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 55
Cost criterion - Name: Cost / Weighting: 15
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority reserves the right to consider the following options; a. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Ticket Purchase Path: Back-end technical development and front-end design services
Lot No
4
two.2.2) Additional CPV code(s)
- 72413000 - World wide web (www) site design services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
This procurement is for the delivery of design (Front-end) and technical (Back-end) development of the Museum's ticket purchase path system
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 65
Cost criterion - Name: Cost / Weighting: 15
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Customer Relationship Management Configuration
Lot No
5
two.2.2) Additional CPV code(s)
- 48445000 - Customer Relation Management software package
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
This procurement is for services to provide integration and configuration of the Museum's Customer Relationship Management System with the Museum's website and ticket purchase path.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 65
Cost criterion - Name: Cost / Weighting: 15
two.2.11) Information about options
Options: Yes
Description of options
The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-001632
Section five. Award of contract
Lot No
1
Title
Website: UX and Visual Design
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 June 2023
five.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Bureau Consulting Limited
Kalculus, 119 Marylebone Road
London
Country
United Kingdom
NUTS code
- UKI - London
National registration number
07948700
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £50,000
Total value of the contract/lot: £50,000
Section five. Award of contract
Lot No
2
Title
Website: Back-end Technical Development and Front-end Design of Website Content Management System
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
5 September 2023
five.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Torchbox Ltd
The Top Floor, Southill Barn
Oxfordshire
OX7 3EW
Country
United Kingdom
NUTS code
- UKJ14 - Oxfordshire
National registration number
03983354
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £500,000
Total value of the contract/lot: £389,929
Section five. Award of contract
Lot No
3
Title
Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 June 2023
five.2.2) Information about tenders
Number of tenders received: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Bureau Consulting Limited
Kalculus, 119 Marlylebone Road
London
NW1 5PU
Country
United Kingdom
NUTS code
- UKI - London
National registration number
07948700
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £20,000
Total value of the contract/lot: £20,000
Section five. Award of contract
Lot No
4
Title
Ticket Purchase Path: Back-end technical development and front-end design services
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section five. Award of contract
Lot No
5
Title
Customer Relationship Management Configuration
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=832355096" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=832355096
GO Reference: GO-20231229-PRO-24863097
six.4) Procedures for review
six.4.1) Review body
Museum of London
150 London Wall
London
EC27 5HN
Country
United Kingdom