Scope
Reference
NCCT43045
Description
The Council wishes to appoint a number of framework providers to deliver home support services in each Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
This procurement is split into 4 lots, which covers PCNs in South Norfolk:
The lots area:
1. Mid Norfolk
2. Breckland
3. Ketts Oak
4. SNHIP
Please note that our intention overall is to limit a provider to having a maximum of 50% of the PCNs in an area.
Bidders may apply for all lots in each area, but will be awarded no more than two Lots for this procurement process.
Commercial tool
Establishes a framework
Total value (estimated)
- £43,804,800 excluding VAT
- £52,565,760 including VAT
Above the relevant threshold
Contract dates (estimated)
- 6 January 2026 to 5 January 2031
- Possible extension to 5 January 2036
- 10 years
Description of possible extension:
Potential contract extension for a further 60 months.
Main procurement category
Services
CPV classifications
- 85312000 - Social work services without accommodation
Lot constraints
Description of how multiple lots may be awarded:
Please note that our intention overall is to limit a provider to having a maximum of 50% of the PCNs in an area.
Bidders may apply for all lots in each area, but will be awarded no more than two Lots for this procurement process.
Lot 1. Mid Norfolk
Description
The Council wishes to appoint a number of framework providers to deliver home support services in Mid Norfolk, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Lot value (estimated)
- £8,929,440 excluding VAT
- £10,715,328 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Breckland
Description
The Council wishes to appoint a number of framework providers to deliver home support services in Breckland, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Lot value (estimated)
- £8,620,560 excluding VAT
- £10,344,672 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Kett's Oak
Description
The Council wishes to appoint a number of framework providers to deliver home support services in Kett's Oak, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Lot value (estimated)
- £13,787,280 excluding VAT
- £16,544,736 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 4. SNHIP
Description
The Council wishes to appoint a number of framework providers to deliver home support services in SNHIP, Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Lot value (estimated)
- £12,467,520 excluding VAT
- £14,961,024 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Framework
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
0%
Framework operation description
The maximum number of applicants admitted to the framework under each lot is 3 providers. A Framework Agreement is a contract between a contracting authority and one or more suppliers that provides for the future award of contracts by that contracting authority to the supplier or suppliers.
When entering into contracts from the Framework Agreement, the Council will use the call-off terms and conditions included as a Schedule to the Terms and Conditions of Contract in accordance with the Framework Agreement.
A guide has been produced for Suppliers who are bidding for a place on the Framework Agreement, explaining how Frameworks operate: this is included in the application pack.
Please note that your response to this application will form part of the supplier catalogue provided to users of the framework.
It is envisaged the framework providers in each PCN will share 30% of the hours being delivered with the Principal Provider delivering 70%. Please note that there is no guarantee of work under this framework agreement.
Each time the Council has a requirement it will either:
• hold a competition involving all suppliers capable of performing the contract. This will involve inviting bids from Suppliers on the framework and will be scaled to the size and complexity of the requirement ("Further Competition")
or
• directly award a contract to one supplier from information supplied in this Invitation to Tender and from the prices submitted in the price schedule ("Direct Award")
The Council and any nominated users of the Framework Agreement reserve the right to conduct Further Competitions using the Competitive Flexible procedure where appropriate.
Award method when using the framework
Either with or without competition
Contracting authorities that may use the framework
Establishing party only
Participation
Technical ability conditions of participation
Lot 1. Mid Norfolk
Lot 2. Breckland
Lot 3. Kett's Oak
Lot 4. SNHIP
As specified in the request to participate document
Particular suitability
Lot 1. Mid Norfolk
Lot 2. Breckland
Lot 3. Kett's Oak
Lot 4. SNHIP
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Submission type
Requests to participate
Deadline for requests to participate
11 August 2025, 11:00am
Submission address and any special instructions
his procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +448442728810 or emailing support@in-tend.co.uk
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Suppliers to be invited to tender
Lot 1. Mid Norfolk
Lot 2. Breckland
Lot 3. Kett's Oak
Lot 4. SNHIP
Maximum 5 suppliers per lot
Selection criteria:
per lot
Award decision date (estimated)
5 January 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Understanding the Service | Quality | 50% |
| Performance Monitoring | Quality | 30% |
| Operating Challenges | Quality | 20% |
Other information
Payment terms
As per the terms and conditions issued with this procurement.
Description of risks to contract performance
Please note that Norfolk County Council has joined the government's Devolution Priority Programme.
This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor.
Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Light touch
Competitive flexible procedure description
The process will be as follows: -
1. Bidders will complete the Request to Participate document and submit in accordance with the timelines at section 5 of this Request to Participate.
2. If there are 5 bidders or less for each lot who pass Form B, C and D of the Request to Participate then those bidders will be invited to submit a final tender.
3. If there are more than 5 bidders who pass Form B, C and D, then the Council will evaluate the responses to Form E and will take through the top 5 scored bids for each lot. The Request to Participate will be scored in accordance with the process set out in this Request to Participate document.
4. The Council will inform all those who are successfully shortlisted or unsuccessful.
5. Those who have been shortlisted will be sent the Invitation to Tender document. Bidders are to answer the questions in form F and return the submission by the given deadline.
6. The Council will evaluate the responses to the Invitation to Tender and award scores based on the evaluation process described in the Invitation to Tender document.
The Council wishes to appoint up to 3 Framework providers to deliver home support services in each Primary Care Network (PCN) within Norfolk.
Documents
Associated tender documents
Appendix A - T&C.zip
Request to Participate Framework VF 3.7.25.docx
Appendix 1 - GP PCN details.xlsx
ITT New Regs Framework VF 3.7.25.docx
Framework Guide for Applicants.docx
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government