Section one: Contracting authority
one.1) Name and addresses
The Legal Aid Agency
102 Petty France
London
SW1H 9AJ
Country
United Kingdom
Region code
UKI32 - Westminster
Internet address(es)
Main address
https://www.gov.uk/government/organisations/legal-aid-agency
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Procurement of Civil Legal Advice services from September 2025
two.1.2) Main CPV code
- 79100000 - Legal services
two.1.3) Type of contract
Services
two.1.4) Short description
The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract.
We were seeking to award:
• Up to 4 Discrimination contracts; and
• Up to 5 Education contracts; and
• Up to 3 Housing and Debt contracts.
The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline").
All Tenders were completed and submitted using the eTendering system. This was accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk
Late submissions were not considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline.
CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination).
II.1.5) Estimated total value
II.1.6) Information about lots
This contract is divided into lots:
yes
Tenders could be submitted for:
all lots
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £9,159,482
two.2) Description
two.2.1) Title
Procurement of Civil Legal Advice services from September 2025 - Education
Lot No
1
two.2.2) Additional CPV code(s)
- 79100000 - Legal services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
England and Wales
two.2.4) Description of the procurement
The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract.
We were seeking to award:
• Up to 5 Education contracts
The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline").
All Tenders were completed and submitted using the eTendering system. This could be accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk
Late submissions were not considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline.
CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination).
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Procurement of Civil Legal Advice services from September 2025 - Discrimination
Lot No
2
two.2.2) Additional CPV code(s)
- 79100000 - Legal services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
England and Wales
two.2.4) Description of the procurement
The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract.
We were seeking to award:
• Up to 4 Discrimination contracts
The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline").
All Tenders were completed and submitted using the eTendering system. This was accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk
Late submissions were not be considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline.
CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination).
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Procurement of Civil Legal Advice services from September 2025 - Housing and Debt
two.2) Description
two.2.1) Title
Procurement of Civil Legal Advice services from September 2025 - Housing and Debt
Lot No
3
two.2.2) Additional CPV code(s)
- 79100000 - Legal services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
England and Wales
two.2.4) Description of the procurement
The Legal Aid Agency ("LAA") invited Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract.
We were seeking to award:
• Up to 3 Housing and Debt contracts.
The Deadline for submitting Tenders was 5pm on 7 March 2025 ("Deadline").
All Tenders were completed and submitted using the eTendering system. This was accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk
Late submissions were not considered under any circumstances. It was the Applicant's sole responsibility to ensure that the LAA receives its Tender before the Deadline.
CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA's rights of early termination).
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-003007
Section five. Award of contract
Contract No
1 Discrimination; 1 Education
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 June 2025
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Citizens Advice Gateshead
The Davidson Building, Swan Street, Gateshead NE8 1BG
Gateshead
NE8 1BG
Country
United Kingdom
NUTS code
- UKC2 - Northumberland and Tyne and Wear
National registration number
2631064
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,700,000
Section five. Award of contract
Contract No
2 Discrimination
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 June 2025
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Stephensons Solicitors LLP
Wigan Investment Centre, Waterside Drive, Wigan, Lancashire, WN3 5BA
Wigan
WN3 5BA
Country
United Kingdom
NUTS code
- UKD4 - Lancashire
National registration number
OC322962
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,700,000
Section five. Award of contract
Contract No
2 Education
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 June 2025
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Access to Public Law Ltd
7-1-11 Cameron House, White Cross Business Park, South Road, Lancaster, LA1 4XQ
Lancaster
WN3 5BA
Country
United Kingdom
NUTS code
- UKD44 - Lancaster and Wyre
National registration number
14787563
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £624,000
Section five. Award of contract
Contract No
1 Housing and Debt
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 June 2025
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Citizens Advice Mid Mercia
114 Church Street, 114 Church Street, Swadlincote, DE11 9NR
Swadlincote
DE11 9NR
Country
United Kingdom
NUTS code
- UKF13 - South and West Derbyshire
National registration number
5311627
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £860,000
Section five. Award of contract
Contract No
2 Housing and Debt
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 June 2025
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Direct Help and Advice
Phoenix Street, Derby, Derbyshire, DE1 2ER
Derbyshire
DE1 2ER
Country
United Kingdom
NUTS code
- UKF1 - Derbyshire and Nottinghamshire
National registration number
03495233
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £860,000
Section five. Award of contract
Contract No
3 Housing and Debt
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 June 2025
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Watson Woodhouse
BOHO Zero, 2nd Floor Suite, 21 Gosford Street, Middlesbrough, TS2 1BB
Middlesbrough
TS2 1BB
Country
United Kingdom
NUTS code
- UKE22 - North Yorkshire CC
National registration number
10868114
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £860,000
Section five. Award of contract
Contract No
3 Education
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 June 2025
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Loss Legal Services t/a SEN Support Solicitors
Unit 3 Brickfield Business Centre, 60 Manchester Road
Northwich
CW9 7LS
Country
United Kingdom
NUTS code
- UKD63 - Cheshire West and Chester
National registration number
298537345
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,871,167
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Centre for Dispute Resolution
70 Fleet Street
London
EC4Y 1EU
Country
United Kingdom