Section one: Contracting authority
one.1) Name and addresses
The Legal Aid Agency
102 Petty France
London
SW1H 9AJ
Country
United Kingdom
Region code
UKI32 - Westminster
Internet address(es)
Main address
https://www.gov.uk/government/organisations/legal-aid-agency
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.gov.uk/government/collections/tenders-for-legal-aid-contracts#current-tenders
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://legalaid.bravosolution.co.uk/web/login.shtml
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Procurement of Civil Legal Advice services from September 2025
two.1.2) Main CPV code
- 79100000 - Legal services
two.1.3) Type of contract
Services
two.1.4) Short description
The Legal Aid Agency (“LAA”) is inviting Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract.
We are seeking to award:
• Up to 4 Discrimination contracts; and
• Up to 5 Education contracts; and
• Up to 3 Housing and Debt contracts.
The Deadline for submitting Tenders is 5pm on 7 March 2025 (“Deadline”).
All Tenders must be completed and submitted using the eTendering system. This can be accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk
Late submissions will not be considered under any circumstances. It is the Applicant’s sole responsibility to ensure that the LAA receives its Tender before the Deadline.
CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA’s rights of early termination).
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Procurement of Civil Legal Advice services from September 2025 - Education
Lot No
1
two.2.2) Additional CPV code(s)
- 79100000 - Legal services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
England and Wales
two.2.4) Description of the procurement
The Legal Aid Agency (“LAA”) is inviting Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract.
We are seeking to award:
• Up to 5 Education contracts
The Deadline for submitting Tenders is 5pm on 7 March 2025 (“Deadline”).
All Tenders must be completed and submitted using the eTendering system. This can be accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk
Late submissions will not be considered under any circumstances. It is the Applicant’s sole responsibility to ensure that the LAA receives its Tender before the Deadline.
CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA’s rights of early termination).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £3,118,612
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2025
End date
31 August 2028
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Procurement of Civil Legal Advice services from September 2025 - Discrimination
Lot No
2
two.2.2) Additional CPV code(s)
- 79100000 - Legal services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
England and Wales
two.2.4) Description of the procurement
The Legal Aid Agency (“LAA”) is inviting Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract.
We are seeking to award:
• Up to 4 Discrimination contracts
The Deadline for submitting Tenders is 5pm on 7 March 2025 (“Deadline”).
All Tenders must be completed and submitted using the eTendering system. This can be accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk
Late submissions will not be considered under any circumstances. It is the Applicant’s sole responsibility to ensure that the LAA receives its Tender before the Deadline.
CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA’s rights of early termination).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £3,461,435
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2025
End date
31 August 2028
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Procurement of Civil Legal Advice services from September 2025 - Housing and Debt
Lot No
3
two.2.2) Additional CPV code(s)
- 79100000 - Legal services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
England and Wales
two.2.4) Description of the procurement
The Legal Aid Agency (“LAA”) is inviting Applicants to submit a Tender to deliver specialist telephone advice services under the 2025 Civil Legal Advice Contract.
We are seeking to award:
• Up to 3 Housing and Debt contracts.
The Deadline for submitting Tenders is 5pm on 7 March 2025 (“Deadline”).
All Tenders must be completed and submitted using the eTendering system. This can be accessed either through a link on the tender pages of the LAA website or directly at www.legalaid.bravosolution.co.uk
Late submissions will not be considered under any circumstances. It is the Applicant’s sole responsibility to ensure that the LAA receives its Tender before the Deadline.
CLA Contracts will run from 1 September 2025 until 31 August 2028 (subject to the LAA’s rights of early termination).
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £2,579,435
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2025
End date
31 August 2028
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
7 March 2025
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
Welsh, English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 7 March 2025
four.2.7) Conditions for opening of tenders
Date
7 March 2025
Local time
5:01pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
Centre for Dispute Resolution
70 Fleet Street
London
EC4Y 1EU
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Legal Aid Agency
102 Petty France
London
SW1H 9AJ
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Legal Aid Agency
102 Petty France
London
SW1H 9AJ
Country
United Kingdom