Section one: Contracting authority
one.1) Name and addresses
NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD
Health House, Grange Park Lane, Willerby
East Riding of Yorkshire
HU106DT
Country
United Kingdom
Region code
UKE12 - East Riding of Yorkshire
NHS Organisation Data Service
QOQ
Internet address(es)
Main address
https://humberandnorthyorkshire.icb.nhs.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Support at Home (Domiciliary Care) Services - North East Lincolnshire
Reference number
C337775
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process.
This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL).
The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience.
1. Geographical Areas (Lot 1 (a, b, and c))
• Delivery of high-quality domiciliary care services to individuals living within their specified geographical area.
• Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support.
• Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living.
• Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer.
2. Enhanced Support at Home (Lot 2)
• Provision of intensive support to individuals with complex care needs.
• Includes promoting health resilience and avoiding unnecessary hospital admissions.
3. Carers Breaks Provision (Lot 3)
• Delivery of flexible respite care to support informal carers.
• Must include planned and emergency breaks with tailored services to meet carers' and service users' needs.
4. System Resilience Provision (Lot 4)
• Support during peak times and emergencies.
• Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £58,074,170
two.2) Description
two.2.1) Title
Geographical Areas
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKE13 - North and North East Lincolnshire
two.2.4) Description of the procurement
Support at Home (Domiciliary Care) Services
two.2.5) Award criteria
Cost criterion - Name: Price is not the only award criterion and all criteria are stated only in the procurement documents / Weighting: 100
two.2.11) Information about options
Options: Yes
Description of options
Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.
two.2) Description
two.2.1) Title
Enhanced Support at Home
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKE13 - North and North East Lincolnshire
two.2.4) Description of the procurement
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process.
This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL).
The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience.
1. Geographical Areas (Lot 1 (a, b, and c))
• Delivery of high-quality domiciliary care services to individuals living within their specified geographical area.
• Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support.
• Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living.
• Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer.
2. Enhanced Support at Home (Lot 2)
• Provision of intensive support to individuals with complex care needs.
• Includes promoting health resilience and avoiding unnecessary hospital admissions.
3. Carers Breaks Provision (Lot 3)
• Delivery of flexible respite care to support informal carers.
• Must include planned and emergency breaks with tailored services to meet carers' and service users' needs.
4. System Resilience Provision (Lot 4)
• Support during peak times and emergencies.
• Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.
two.2.5) Award criteria
Cost criterion - Name: Price is not the only award criterion and all criteria are stated only in the procurement documents / Weighting: 100
two.2.11) Information about options
Options: Yes
Description of options
Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.
two.2) Description
two.2.1) Title
Carers Breaks Provision
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKE13 - North and North East Lincolnshire
two.2.4) Description of the procurement
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process.
This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL).
The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience.
1. Geographical Areas (Lot 1 (a, b, and c))
• Delivery of high-quality domiciliary care services to individuals living within their specified geographical area.
• Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support.
• Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living.
• Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer.
2. Enhanced Support at Home (Lot 2)
• Provision of intensive support to individuals with complex care needs.
• Includes promoting health resilience and avoiding unnecessary hospital admissions.
3. Carers Breaks Provision (Lot 3)
• Delivery of flexible respite care to support informal carers.
• Must include planned and emergency breaks with tailored services to meet carers' and service users' needs.
4. System Resilience Provision (Lot 4)
• Support during peak times and emergencies.
• Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.
two.2.5) Award criteria
Cost criterion - Name: Price is not the only award criterion and all criteria are stated only in the procurement documents / Weighting: 100
two.2.11) Information about options
Options: Yes
Description of options
Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.
two.2) Description
two.2.1) Title
System Resilience Provision
Lot No
4
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKE13 - North and North East Lincolnshire
two.2.4) Description of the procurement
NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Support at Home (Domiciliary Care) Services - North East Lincolnshire through an Open procurement process.
This procurement seeks to ensure the delivery of four distinct service lots to meet the needs of adults requiring Support at Home (Domiciliary Care) across North East Lincolnshire (NEL).
The Contracting Authority wishes to establish three (3) Providers for Lot 1 consisting of three (3) Geographical Lead 'Locality Providers'; and one (1) Lead Provider per each of Lots 2-4 consisting of: one (1) Lead Provider for Enhanced Support at Home; one (1) Lead Provider for Carers Breaks; and one (1) Lead Provider for System Resilience.
1. Geographical Areas (Lot 1 (a, b, and c))
• Delivery of high-quality domiciliary care services to individuals living within their specified geographical area.
• Implementation and development of the 'Teams not Times' model that improves responsiveness, flexibility and person-centred support.
• Includes management of existing extra care housing (2 schemes) (where applicable) to support independent living.
• Services must focus on maintaining independence, reducing risk, improving the quality of life, and maintaining people in their homes for longer.
2. Enhanced Support at Home (Lot 2)
• Provision of intensive support to individuals with complex care needs.
• Includes promoting health resilience and avoiding unnecessary hospital admissions.
3. Carers Breaks Provision (Lot 3)
• Delivery of flexible respite care to support informal carers.
• Must include planned and emergency breaks with tailored services to meet carers' and service users' needs.
4. System Resilience Provision (Lot 4)
• Support during peak times and emergencies.
• Services include short-term interventions to stabilise individuals and facilitate timely discharges from acute settings.
two.2.5) Award criteria
Cost criterion - Name: Price is not the only award criterion and all criteria are stated only in the procurement documents / Weighting: 100
two.2.11) Information about options
Options: Yes
Description of options
Option to extend the term for a period of twenty-four (24) additional months in twelve (12) month increments beyond the initial contracted duration by agreement between the Contracting Authority and the Provider.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-004400
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 May 2025
five.2.2) Information about tenders
Number of tenders received: 38
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Humberside Independent Care Association Limited
Unit 1-4 Anchor Court, 160 Francis Street
Hull
HU2 8DT
Country
United Kingdom
NUTS code
- UKE1 - East Yorkshire and Northern Lincolnshire
Companies House
IP27662R
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
HALES GROUP LIMITED
Flag Business Exchange Vicarage Farm Road
Peterborough
PE1 5TX
Country
United Kingdom
NUTS code
- UKH1 - East Anglia
Companies House
03756814
The contractor is an SME
No
five.2.3) Name and address of the contractor
COMFORT CALL LIMITED
7-9 Blue Sky Way Monkton Business Park South
Nottingham
NE31 2EQ
Country
United Kingdom
NUTS code
- UKF1 - Derbyshire and Nottinghamshire
Companies House
05763279
The contractor is an SME
No
five.2.3) Name and address of the contractor
Health Now Ltd
Hersham Farm House Hersham Farm Business Park
Chertsey
KT16 0DN
Country
United Kingdom
NUTS code
- UKJ2 - Surrey, East and West Sussex
Companies House
13335901
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Nurtrio Ltd
Unit 5, Acorn Business Park
Grimsby
DN32 0LT
Country
United Kingdom
NUTS code
- UKE13 - North and North East Lincolnshire
Companies House
06204479
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £58,074,170
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
NHS England Independent Patient Choice and Procurement Panel
London
Country
United Kingdom