Section one: Contracting entity
one.1) Name and addresses
London North Eastern Railway Ltd.
West offices station rise
York
YO1 6GA
Contact
annie.bradbury@lner.co.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Cleaning and Presentation (PIN only)
Reference number
DN2581
two.1.2) Main CPV code
- 90910000 - Cleaning services
two.1.3) Type of contract
Services
two.1.4) Short description
London North Eastern Railway Limited (LNER) are looking for a Perfect Presentation Partner to deliver station cleaning, train cleaning and in-service across our route to enhance our customer proposition. We want a supplier who can deliver on promises and put the heart into everyone’s journey, we are looking for a partner who can nail the basics using innovation and demonstrate a true open book approach for our business. LNER place a great deal of priority in the Customer Journey and the major part that not only LNER impact upon that but where our presentation partner will also have a key part to play in its delivery, management, and success. The presentation partner will be encouraged to play a leading part in this customer journey and identify where value can be added which will increase our customer experience
London North Eastern Railway Limited (LNER) began operating on the 24th June 2018 as a publicly owned company. The East Coast Franchise has enjoyed a long history of being a highly successful long-distance operation, consistently outperforming industry average for customer satisfaction (92% compared to an average of 86% in the long-distance sector) LNER are an innovative and commercially minded Train Operating Company (TOC), and we always place the customer at the heart of our business to ensure passenger growth while delivering an excellent customer proposition. LNER is the brand name of London North Eastern Railway Ltd, which is owned by the Department of Transport (DfT). LNER began operating services on 24 June 2018, serving key UK cities including London, Peterborough, Doncaster, Leeds, York, Newcastle, Edinburgh, Aberdeen, and Inverness.
two.1.5) Estimated total value
Value excluding VAT: £36,600,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
LNER have elected to run a tender process for Train and Station Cleaning Services covering the LNER operation. These are defined as the following:
Train - Turnaround services
- In transit services
- Overnight services
- Heavy clean services
- Office cleaning services
Stations - General station cleaning services
- Toilet cleaning services
- Window cleaning services
- Office cleaning services
- Planned deep clean services
two.2.6) Estimated value
Value excluding VAT: £36,600,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal
Yes
Description of renewals
Contract will be let for a period of 36 months with the option to extend for a further 2 periods of 12 months
two.2.14) Additional information
Please register on Proactis https://supplierlive.proactisp2p.com/Account/Login
This is a free service, search for Cleaning and Presentation opportunity, fill in and submit the form.
two.3) Estimated date of publication of contract notice
12 February 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of expressions of interest
Date
31 January 2024
Local time
1:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.3) Additional information
Please register on Proactis to gain access to this opportunity and register your interest.
Please note there is a pre market engagement day to be held on 7th February 2024 in York, further details can be found within the detail in the opportunity issued in Proactis