Section one: Contracting entity
one.1) Name and addresses
London North Eastern Railway Ltd.
West Offices, Station Rise
York
YO1 6GA
Contact
Annie Bradbury
Telephone
+44 7715428247
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Combined Fleet and Station Presentation
Reference number
DN2596
two.1.2) Main CPV code
- 90910000 - Cleaning services
two.1.3) Type of contract
Services
two.1.4) Short description
London North Eastern Railway Limited (LNER) are looking for a Perfect Presentation Partner to deliver station cleaning, train cleaning and in-service across our route to enhance our customer proposition. We want a supplier who can deliver on promises and put the heart into everyone’s journey, we are looking for a partner who can nail the basics using innovation and
demonstrate a true open book approach for our business. LNER place a great deal of priority in the Customer Journey and the major part that not only LNER impact upon that but where our presentation partner will also have a key part to play in its delivery, management, and success. The presentation partner will be encouraged to play a leading part in this customer journey and identify where value can be added which will increase our customer experience
London North Eastern Railway Limited (LNER) began operating on the 24th June 2018 as a publicly owned company. The East Coast Franchise has enjoyed a long history of being a highly successful long-distance operation, consistently outperforming industry average for customer satisfaction (92% compared to an average of 86% in the long-distance sector)
LNER are an innovative and commercially minded Train Operating Company (TOC), and we always place the customer at the heart of our business to ensure passenger growth while delivering an excellent customer proposition. LNER is the brand name of London North Eastern Railway Ltd, which is owned by the Department of Transport (DfT). LNER began operating services on 24 June 2018, serving key UK cities including London, Peterborough,
Doncaster, Leeds, York, Newcastle, Edinburgh, Aberdeen, and Inverness
To access the tender documents please go to https://supplierlive.proactisp2p.com/Account/Login
two.1.5) Estimated total value
Value excluding VAT: £36,600,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
LNER have elected to run a tender process for Train and Station Cleaning Services covering
the LNER operation. These are defined as the following:
Train - Turnaround services
- In transit services
- Overnight services
- Heavy clean services
- Office cleaning services
Stations - General station cleaning services
- Toilet cleaning services
- Window cleaning services
- Office cleaning services
- Planned deep clean services
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £36,600,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
This contract will have the option to extend for a further two periods of 12 months following the initial term
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 4
Objective criteria for choosing the limited number of candidates:
As detailed in the Pre Qualification Questionnaire (PQQ) and contract documentation
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
London North Eastern Railway Limited (LNER) began operating on the 24.6.2018 as a publicly owned company. The East Coast Franchise has enjoyed a long history of being a highly successful long-distance operation, consistently outperforming industry average for customer satisfaction (92 % compared to an average of 86 % in the long-distance sector) and with revenue growth currently ahead of the sector average reflecting our innovative and commercial approach to running our business. LNER will be going through a period of significant change as we and our industry partners invest in transforming the route for the future to deliver increased capacity and an improved experience for our customers. This will culminate in the forming of the East Coast Partnership, where the DfT have set out a vision for rail in general, but specifically for the East Coast Mainline, this includes a new way of operating train and track and incorporating changes to the franchising system. LNER is a long-distance rail operator based in the UK operating on the ECML and currently runs 157 services per day Monday–Thursday, 158 services Friday, 151 services Saturday and 118 services Sunday and carrying over 24 000 000 customers a year between London King’s Cross, Peterborough, Doncaster, Leeds, York, Newcastle, Edinburgh and Glasgow with some services extending to Inverness, Aberdeen, Hull, Harrogate, Bradford and Skipton. The timetable is normally revised twice a year in May and December but please note that Network Rail may introduce a third timetable change in September and this, if introduced will give LNER the ability to update the timetable if required to enhance or increase its services. The LNER stations portfolio consists of 11 stations where LNER are Station Facilities Owner (SFO). There is also the company HQ based at East Coast House in central York. LNER’s new fleet of Azuma trains will be fundamental in enabling us to deliver the greatest change to the timetable since electrification delivering faster journey times, increased frequency and more direct services to our communities on and around the East Coast Mainline. Azuma’s will help us retain a market-leading competitive position with more seats, greater reliability, plus a better on-board environment and enhanced levels of service.
LNER have elected to run a tender process for Train and Station Cleaning Services covering the LNER operation. These are defined as the following:
Train — turnaround services:
— in transit services,
— overnight services,
— heavy clean services,
— office cleaning services.
Stations — general station cleaning services:
— toilet cleaning services,
— window cleaning services,
— office cleaning services,
— planned deep clean services.
The operational and financial relationship shall be based on a partnering approach, fostering trust, transparency and mutual benefit (open book concept), which encompassing partnering principles with the Service Partner having ultimate responsibility for successful delivery. The Service Partner shall have full responsibility for the delivery of any cleaning activities and services whether performed by directly employed or sub-contracted personnel. LNER retains the right to audit the Service Partner’s performance, which shall also include rights for LNER to audit against and apply any aspects to any of the LNER policies supplied. To access these documents please register at https://supplierlive.proactisp2p.com/Account/Login
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
List and brief description of conditions: It is a pre-requisite that in order to participate within this procurement activity, interested parties should be accredited with the Railway Industry Supplier Qualification Scheme (RISQS) or will be registered by contract award stage. Further information available via www.risqs.org
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-036805
four.2.2) Time limit for receipt of tenders or requests to participate
Date
24 May 2024
Local time
1:00pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
8 March 2024
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
All additional information can be found within the tender documentation which can be found at https://supplierlive.proactisp2p.com/Account/Login
six.4) Procedures for review
six.4.1) Review body
London North Eastern Railway Limited
West offices, Station Rise
York
YO1 6GA
Telephone
+44 7715428247
Country
United Kingdom