Scope
Reference
HEIW-STA-811
Description
Health Education and Improvement Wales (HEIW) awarded a direct contract to Hicom Technologies Ltd (parent company: Vitalhub UK Limited) for the continued provision and support of the Intrepid IT system. The proposed contract covers a 3-month extension from 1st July 2025 to 30th September 2025, with an option for an additional 3-month period ending 31st December 2025.
The Intrepid system is a proprietary platform developed and supported exclusively by Hicom Technologies Ltd. Due to technical constraints and compatibility requirements, including the need for uninterrupted access to critical trainee data and payroll functionality, no alternative supplier can provide the required services. This extension ensures continuity of service while the transition to a new system is being resolved following issues encountered during the initial rollout.
Contract 1. Extension of Intrepid System
Supplier
Contract value
- £205,366 excluding VAT
- £246,439 including VAT
Above the relevant threshold
Date signed
25 June 2025
Contract dates
- 1 July 2025 to 30 September 2025
- Possible extension to 31 December 2025
- 6 months
Description of possible extension:
1st July 2025 -30th September 2025, plus an additional 3-month extension to 31st December if required.
Main procurement category
Services
CPV classifications
- 72261000 - Software support services
Contract locations
- UKL - Wales
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
Health Education and Improvement Wales (HEIW) awarded a direct contract to Hicom Technologies Ltd (parent company: Vitalhub UK Limited) for the continued provision and support of the Intrepid IT system. The proposed contract covers a 3-month extension from 1st July 2025 to 30th September 2025, with an option for an additional 3-month period ending 31st December 2025. The Intrepid system is a proprietary platform developed and supported exclusively by Hicom Technologies Ltd. Due to technical constraints and compatibility requirements, including the need for uninterrupted access to critical trainee data and payroll functionality, no alternative supplier can provide the required services. This extension ensures continuity of service while the transition to a new system is being resolved following issues encountered during the initial rollout.
Supplier
Vitalhub UK Limited
- Public Procurement Organisation Number: PZTR-3437-HGWM
2 Stone Buildings
London
WC2A 3TH
United Kingdom
Email: Benjamin.Fleat@vitalhub.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Extension of Intrepid System
Contracting authority
Health Education and Improvement Wales (HEIW)
- Public Procurement Organisation Number: PRNH-7564-JLCQ
HEIW, Ty Dysgu Cefn Coed, Nantgarw
Cardiff
CF15 7QQ
United Kingdom
Contact name: SAIRAM KUNURI
Email: sairam.kunuri@wales.nhs.uk
Website: http://nwssp.nhs.wales/ourservices/procurement-services/
Region: UKL15 - Central Valleys
Organisation type: Public authority - central government
Devolved regulations that apply: Wales
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
NHS Wales Shared Services Partnership (hosted by Velindre University NHS Trust)
Summary of their role in this procurement: Complete Procurement Support
- Public Procurement Organisation Number: PXWV-6492-CGMN
4-5 Charnwood Court
Cardiff
CF15 7QZ
United Kingdom
Email: sairam.kunuri@wales.nhs.uk
Region: UKL15 - Central Valleys