- 1. Strategic Market Research Services: Brand and Communications (Sub- Lot 1.1) (2 suppliers)
- 2. Strategic Market Research: Customer Experience Research & Design (Sub lot 1.2) (2 suppliers)
- 3. Strategic Market Research: Policy and Stakeholder Research (Sub Lot 1.3) (2 suppliers)
- 4. In-House Market Research (Lot 2)
Section one: Contracting authority
one.1) Name and addresses
Financial Services Compensation Scheme
Beaufort House, 15 St. Botolph Street
London
EC3A 7QU
Telephone
+44 2073758175
Country
United Kingdom
Region code
UKI - London
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Economic and financial affairs
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
FSCS425 Strategic Market Research Services
Reference number
FSCS425
two.1.2) Main CPV code
- 79310000 - Market research services
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of strategic market research services to include brand & communications research, customer experience research & design and policy and stakeholder research (Lot 1) and in-house market research (Lot 2).
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,000,000
two.2) Description
two.2.1) Title
Strategic Market Research Services
Lot No
1
two.2.2) Additional CPV code(s)
- 79310000 - Market research services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
1.0Background and examples of market research conducted: FSCS currently conducts a range of market research across different parts of the business. We are now seeking to create a company-wide market research framework, where we can call upon a small group of trusted research partners to fulfil our strategic market research needs. Overall, we anticipate having no more than 6 strategic research partners that we can call upon. While we don’t have set research briefs defined at this stage, FSCS is entering into an important period of strategic change where we will be refreshing our future corporate strategy, brand strategy, undertaking a full CX transformation and developing a whole new policy and stakeholder strategy. We therefore anticipate significant ad-hoc market research work across all these key areas. To date we’ve undertaken a significant number of research projects in recent years and have leveraged various methodologies: 1.1Qual and Quant Research We’ve historically run focus groups and quant research on an ad-hoc and continuous basis. This has been largely to get feedback on certain aspects of our service or to help us define our current brand platform or communication strategy. 1.2User Feedback and CX Research Surveys We invite visitors to our website and online claims service to comment on the website and its usability and to suggest any improvements 1.3Mystery Shopping & Stakeholder Research We’ve regularly undertaken research to understand financial services firms’ understanding of FSCS and how they talk to their customers about us as well as ad-hoc research among MPs to shape our approaches to policy and stakeholder management. 2.0Future service requirements Moving forward we are keen to evolve our requirements and focus on strategic market research providers that can provide specific areas of expertise. We recognize that traditional methodologies have evolved and there are newer more innovative, agile research methods that have come on to the market post Covid (such as online co-creation panels and more agile research platforms). We are looking for innovative methods and ‘method neutral’ partners who can provide added value and thought leadership to our chosen areas of strategic development as outlined in paragraphs 1.1 to 1.3 above. 2.1 We are specifically interested in market research partners who have experience in Financial Services Market Research & Insight, and in addition have significant experience across one or more of the following areas of expertise, leveraging the latest techniques in both qualitative and quantitative market research. (i) Strategic Brand and Communications (ii) Customer Experience Research & Design; and (iii) Policy and Stakeholder Research
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Cost criterion - Name: Price / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-034031
Section five. Award of contract
Contract No
1
Lot No
1
Title
Strategic Market Research Services: Brand and Communications (Sub- Lot 1.1)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 June 2023
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
2CV Limited
12 Flitcroft Street, Covent Garden
London
WC2H 8DL
Country
United Kingdom
NUTS code
- UKI - London
National registration number
03195457
The contractor is an SME
No
five.2.3) Name and address of the contractor
Trinity McQueen Limited,
C/O Azets, 33 Park Place
Leeds
LS1 2RY
Country
United Kingdom
NUTS code
- UKE42 - Leeds
National registration number
08389485
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,900,000
Total value of the contract/lot: £1,900,000
Section five. Award of contract
Contract No
2
Lot No
1
Title
Strategic Market Research: Customer Experience Research & Design (Sub lot 1.2)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 June 2023
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Watermelon Research Limited
Po Box 70693, 10a Greencoat Place
London
SW1P 9ZP
Country
United Kingdom
NUTS code
- UKI - London
National registration number
07917715
The contractor is an SME
No
five.2.3) Name and address of the contractor
C M Monitor (Britain Thinks) Limited
Metherell Gard Morval
Looe
PL13 1PN
Country
United Kingdom
NUTS code
- UKK3 - Cornwall and Isles of Scilly
National registration number
07291125
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,900,000
Total value of the contract/lot: £1,900,000
Section five. Award of contract
Contract No
3
Lot No
1
Title
Strategic Market Research: Policy and Stakeholder Research (Sub Lot 1.3)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 June 2023
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
C M Monitor (Britain Thinks) Limited,
Metherell Gard Morval,
Looe
PL13 1PN
Country
United Kingdom
NUTS code
- UKK30 - Cornwall and Isles of Scilly
National registration number
07291125
The contractor is an SME
No
five.2.3) Name and address of the contractor
Savanta Group Limited,
C/O Bellwether Green Limited, 225 West George Street
Glasgow
G2 2ND
Country
United Kingdom
NUTS code
- UKI - London
National registration number
SC281352
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £1,900,000
Total value of the contract/lot: £1,900,000
Section five. Award of contract
Contract No
4
Lot No
2
Title
In-House Market Research (Lot 2)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 June 2023
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Ipsos Mori UK Limited,
Cfo - Ipsos Mori, 3 Thomas More Square
London
E1W 1YW
Country
United Kingdom
NUTS code
- UKI - London
National registration number
01640855
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £100,000
Total value of the contract/lot: £100,000
Section six. Complementary information
six.3) Additional information
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=828221968" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=828221968
GO Reference: GO-2023126-PRO-24703459
six.4) Procedures for review
six.4.1) Review body
The Royal Court of Justice
The Strand
London
Telephone
+44 2073758197
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
The Royal Court of Justice
The Strand
London
Telephone
+44 2073758197
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Financial Services Compensation Scheme
Beaufort House, 15 St. Botolph Street
London
EC3A 7QU
Telephone
+44 2073758175
Country
United Kingdom