Section one: Contracting authority
one.1) Name and addresses
Financial Services Compensation Scheme
Beaufort House, 15 St. Botolph Street
London
EC3A 7QU
Contact
Jean Mutudza
Telephone
+44 2073758197
Country
United Kingdom
Region code
UKI - London
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./445BXD4275
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Economic and financial affairs
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
FSCS425 Strategic Market Research Services
Reference number
FSCS425
two.1.2) Main CPV code
- 79310000 - Market research services
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of strategic market research services to include brand & communications research, customer experience research & design and policy and stakeholder research (Lot 1) and in-house market research (Lot 2).
two.1.5) Estimated total value
Value excluding VAT: £2,000,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Strategic Market Research Services
Lot No
1
two.2.2) Additional CPV code(s)
- 79310000 - Market research services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
1.0Background and examples of market research conducted:
FSCS currently conducts a range of market research across different parts of the business. We are now seeking to create a company-wide market research framework, where we can call upon a small group of trusted research partners to fulfil our strategic market research needs. Overall, we anticipate having no more than 6 strategic research partners that we can call upon.
While we don’t have set research briefs defined at this stage, FSCS is entering into an important period of strategic change where we will be refreshing our future corporate strategy, brand strategy, undertaking a full CX transformation and developing a whole new policy and stakeholder strategy. We therefore anticipate significant ad-hoc market research work across all these key areas.
To date we’ve undertaken a significant number of research projects in recent years and have leveraged various methodologies:
1.1Qual and Quant Research
We’ve historically run focus groups and quant research on an ad-hoc and continuous basis. This has been largely to get feedback on certain aspects of our service or to help us define our current brand platform or communication strategy.
1.2User Feedback and CX Research Surveys
We invite visitors to our website and online claims service to comment on the website and its usability and to suggest any improvements
1.3Mystery Shopping & Stakeholder Research
We’ve regularly undertaken research to understand financial services firms’ understanding of FSCS and how they talk to their customers about us as well as ad-hoc research among MPs to shape our approaches to policy and stakeholder management.
2.0Future service requirements
Moving forward we are keen to evolve our requirements and focus on strategic market research providers that can provide specific areas of expertise. We recognize that traditional methodologies have evolved and there are newer more innovative, agile research methods that have come on to the market post Covid (such as online co-creation panels and more agile research platforms). We are looking for innovative methods and ‘method neutral’ partners who can provide added value and thought leadership to our chosen areas of strategic development as outlined in paragraphs 1.1 to 1.3 above.
2.1 We are specifically interested in market research partners who have experience in Financial Services Market Research & Insight, and in addition have significant experience across one or more of the following areas of expertise, leveraging the latest techniques in both qualitative and quantitative market research.
(i) Strategic Brand and Communications
(ii) Customer Experience Research & Design; and
(iii) Policy and Stakeholder Research
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £1,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
FSCS reserves the right to extend the framework agreement on 2 occasions by up to 12 months on each occasion.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Maximum number: 6
Objective criteria for choosing the limited number of candidates:
Lot 1.1 – FSCS are intending to shortlist the Top 6 tenderers who achieve a score of 65% and over
Lot 1.2 – FSCS are intending to shortlist the Top 5 tenderers who achieve a score of 65% and over
Lot 1.3 – FSCS are intending to shortlist the Top 5 tenderers who achieve a score of 65% and over
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/445BXD4275
two.2) Description
two.2.1) Title
In-House Market Research
Lot No
2
two.2.2) Additional CPV code(s)
- 79310000 - Market research services
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
FSCS is focused on becoming an insight and data driven organization, currently entering into an important period of strategic change where we will be refreshing our future corporate and brand strategy, undertaking a full CX transformation and developing a whole new policy and stakeholder strategy.
Increasingly, FSCS requires to undertake quick, agile, cost-effective research across different topics and business areas. We are therefore interested in market research technology providers who can provide us with capability to carry our own internal market research activity as and when required, at a low cost. This would include capability such as:
•Building and deploying our own surveys with our own audience (e.g. customer/stakeholder) or an external panel
•Conducting our own polls
•Building our own internal panel
We’re looking for one trusted research partner to provide us with an agile, online solution that can allow us to deploy our own surveys and collect the data, but that offers flexibility in terms of the level of support needed for each individual project. We are looking for a tiered approach to service and pricing, whereby some projects will be mostly DIY while other may need higher levels of support, for example in terms of questionnaire design, scripting and/or data reporting and analysis.
Ideally, the solution should offer:
•Customisable target audience, offering both nationally representative (UK only) but also with option to create bespoke samples or source our own respondents
•Survey and question templates (English only)
•Option to create surveys with different levels of complexity (e.g. question types, skip logic, quotas/selection, validation, loops/rotation, formatting, image/video/audio)
•Survey testing (e.g. via link sharing)
•Automated dashboard (customisable charts, results filtering tools, editable labels)
•Cross tabulation tool
•Topline results available to download in Excel, PPT, PDF, SPSS
•Respondent level data in Excel/SPSS
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £100,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
FSCS reserves the right to extend the framework agreement on two occasions by up to 12 months on each occasion.
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 2
Maximum number: 4
Objective criteria for choosing the limited number of candidates:
FSCS are intending to shortlist the Top 4 tenderers who achieve a score of 65% and over
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Membership of the UK Market Research Society
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
5 January 2023
Local time
2:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: 4 years
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.Prospective tenderers are invited to a Supplier Briefing where FSCS will be able to expand on their requirements, the procurement process and prospective tenderers will be able to ask questions. The Briefing will be held via MS Teams on 12th December @ 1400hrs. Details will be included in the Tender pack
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=740817181" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=740817181
GO Reference: GO-2022121-PRO-21618091
six.4) Procedures for review
six.4.1) Review body
The Royal Court of Justice
The Strand
London
Telephone
+44 2073758197
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
The Royal Court of Justice
The Strand
London
Telephone
+44 2073758197
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Financial Services Compensation Scheme
Beaufort House, 15 St. Botolph Street
London
EC3A 7QU
Telephone
+44 2073758175
Country
United Kingdom