Section one: Contracting entity
one.1) Name and addresses
Energia Group
Parkwood House 66 Newforge Lane
Belfast
BT9 5NF
Contact
Debbie Bolton
BillingSystem@energiagroup.com
Country
United Kingdom
NUTS code
UKN06 - Belfast
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procurement.energiagroup.com
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Production, transport and distribution of gas and heat
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Energia Group Billing System Level 3 Support and Upgrades
Reference number
EGTI2202
two.1.2) Main CPV code
- 72212000 - Programming services of application software
two.1.3) Type of contract
Services
two.1.4) Short description
This Project Information Memorandum (PIM) has been prepared by Energia Group as a briefing note for potential bidders interested in delivering the following ICT services:
Level 3 support (L3) and enhancements of the Billing Systems (currently two instances of Oracle CC&B) custom code for the two Billing System instances within Energia Group.
Projects to upgrade Energia's two Billing systems from Oracle CC&B versions 2.5.0.2 and 2.6.1.0 including Smart 2 Schema upgrade to the latest stable version of Oracle Customer Care & Billing (CC&B) or Oracle Customer to Meter (C2M).
Possible future major projects, e.g. Implementation of Smart Metering Phase 3., Consolidation of Commercial Billing functionality within Power NI billing system into Energia billing system
two.1.5) Estimated total value
Value excluding VAT: £29,822,993
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKN - Northern Ireland
two.2.4) Description of the procurement
The successful Supplier will provide support services for the Energia and Power NI billing systems.
The support services will comprise:
Contract take-on, including knowledge transfer from incumbent third level support providers;
Third level diagnosis of incidents. Energia will be responsible for first and second line support;
Providing resolutions or workarounds for defects through changes to customisations or configuration;
Investigation and resolution of application performance issues;
Design and development of application enhancements or small-scale applications within the billing applications area;
Quality management;
System testing of all changes prior to release;
Release of changes to Energia for implementation;
Service management and reporting;
Review, acceptance and support of in-house/external third party developed customisations for Billing system related systems;
Knowledge transfer to the in-house team.
SCOPE OF BILLING SYSTEM UPGRADE PROJECTS
This section describes Energia's proposed approach to the two upgrade projects.
Each of the two CC&B systems must be upgraded from CC&B 2.5 & 2.6 to the latest stable versions of CC&B or to Oracle C2M (with an agreed point release and service pack based on availability at the time of the project). It is envisaged that this upgrade will be primarily a 'technical' upgrade but will also include some functional enhancements and the 'migration' of Business functionality from Oracle deprecated technology to Oracle 'road-mapped' technology e.g. Workflow to Service tasks for Market Engagement processing. Energia is open to moving from CC&B to C2M should Suppliers believe this to be in Energia's best interest.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £29,822,993
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The initial contract term will be for a five-year period, with an option at Energia Group's discretion, to extend by 1 year at a time up to a maximum of five years, subject to annual review.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2.14) Additional information
The estimated budget given in the notice is the total maximum contract value, only should all extensions, future options and maximum support be availed of during the term of the contract. The minimum contract value is estimated at £14012415.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
20 January 2023
Local time
5:00pm
four.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
28 February 2023
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
Interested parties should contact Procurement at Energia Group at the following email address,
BillingSystem@energiagroup.com
to register an interest, and access to the Data Room and relevant documentation will be implemented.
six.4) Procedures for review
six.4.1) Review body
Energia Group Legal Team
Newforge Lane
Belfast
BT9 5NF
Country
United Kingdom