Section one: Contracting entity
one.1) Name and addresses
Energia Group
-
-Belfast
BT95NF
Contact
Debbie Bolton
debbie.bolton@energiagroup.com
Telephone
+44 7880373887
Country
United Kingdom
NUTS code
UKN06 - Belfast
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.6) Main activity
Electricity
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Energia Group Billing System Level 3 Support and Upgrades
Reference number
EGTI2202
two.1.2) Main CPV code
- 72212000 - Programming services of application software
two.1.3) Type of contract
Services
two.1.4) Short description
This Project Information Memorandum (PIM) has been prepared by Energia Group as a
briefing note for potential bidders interested in delivering the following ICT services:
Level 3 support (L3) and enhancements of the Billing Systems (currently two instances of
Oracle CC&B) custom code for the two Billing System instances within Energia Group.
Projects to upgrade Energia's two Billing systems from Oracle CC&B versions 2.5.0.2 and
2.6.1.0 including Smart 2 Schema upgrade to the latest stable version of Oracle Customer
Care & Billing (CC&B) or Oracle Customer to Meter (C2M).
Possible future major projects, e.g. Implementation of Smart Metering Phase 3.,
Consolidation of Commercial Billing functionality within Power NI billing system into Energia
billing system.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKN0 - Northern Ireland
two.2.4) Description of the procurement
The successful Supplier will provide support services for the Energia and Power NI billing
systems.
The support services will comprise:
Contract take-on, including knowledge transfer from incumbent third level support
providers;
Third level diagnosis of incidents. Energia will be responsible for first and second line
support;
Providing resolutions or workarounds for defects through changes to customisations or
configuration;
Investigation and resolution of application performance issues;
Design and development of application enhancements or small-scale applications within
the billing applications area;
Quality management;
System testing of all changes prior to release;
Release of changes to Energia for implementation;
Service management and reporting;
Review, acceptance and support of in-house/external third party developed
customisations for Billing system related systems;
Knowledge transfer to the in-house team.
SCOPE OF BILLING SYSTEM UPGRADE PROJECTS
This section describes Energia's proposed approach to the two upgrade projects.
Each of the two CC&B systems must be upgraded from CC&B 2.5 & 2.6 to the latest stable
versions of CC&B or to Oracle C2M (with an agreed point release and service pack based on
availability at the time of the project). It is envisaged that this upgrade will be primarily a
'technical' upgrade but will also include some functional enhancements and the 'migration'
of Business functionality from Oracle deprecated technology to Oracle 'road-mapped'
technology e.g. Workflow to Service tasks for Market Engagement processing. Energia is
open to moving from CC&B to C2M should Suppliers believe this to be in Energia's best interest.
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-035624
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 August 2023
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Wipro Limited
Bangalore
Country
India
NUTS code
- IN - India
Companies House
L32102KA1945PLC020800
The contractor is an SME
No
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Energia Group Legal Team
Newforge Lane
Belfast
BT9 5NF
debbie.bolton@energiagroup.com
Telephone
+44 7880373887
Country
United Kingdom