Section one: Contracting authority
one.1) Name and addresses
The Royal Borough of Kingston upon Thames
Guildhall 2
Kingston upon Thames
KT1 1EU
Contact
Mr Ankur Patel
Telephone
+44 2085476109
Country
United Kingdom
Region code
UKI63 - Merton, Kingston upon Thames and Sutton
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Technology Enabled Care (TEC)
Reference number
DN659421
two.1.2) Main CPV code
- 98000000 - Other community, social and personal services
two.1.3) Type of contract
Services
two.1.4) Short description
The Authority is seeking to appoint a Technology Enabled Care (TEC) Delivery Partner to
manage the delivery of Technology Enabled Care to residents to maximise their
independence and transform our operating culture.
The Royal Borough of Kingston (RBK) has an ambitious vision for the borough ‘To ensure
residents will be able to maximise their independence and build resilience to live their best
lives through access to a range of technology and digital aids’.
Our aim is to utilise personalised technology as a core part of care and support to achieve
enablement, empowerment and independence for local residents, delivering great quality
care and making the most of our resources to reduce digital exclusion and health
inequalities.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,710,258
two.2) Description
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services
two.2.3) Place of performance
NUTS codes
- UKI63 - Merton, Kingston upon Thames and Sutton
two.2.4) Description of the procurement
The Authority is seeking to appoint a Technology Enabled Care (TEC) Delivery Partner to
manage the delivery of Technology Enabled Care to residents to maximise their
independence and transform our operating culture.
The procurement will follow an Open Procedure under the Public Contracts Regulations
2015 (PCR) to source a provider for the provision of Technology Enabled Care (TEC).
The overall aim of the commissioning activity is to seek to secure a TEC Delivery Partner to
help RBK develop its core capabilities and to build an Operating Model which will deliver
innovative solutions, keeps pace with the emerging technologies and evolves to meet the
changing needs of the Council and the local community.
Core capabilities include:
Client and Service Management - oversight and strategic management to ensure that the
TEC service can fulfil the Council’s priorities and objectives related to the delivery.
Service element 1 : Innovation - supporting the Council to rapidly achieve specific outcomes
and benefits and continuous development and improvement through innovation scanning.
Service element 2 : Culture Change - ensuring full understanding of the impact of solutions,
designing the change management plan, delivering the right training, ensuring clear
communications and being ever mindful of residents’ needs.
Service element 3 : Service Support and Continuous Improvement – being guided by market
insights, procuring the right solution, ensuring adherence to technology standards,
interoperability with existing systems and unique user needs. Installation and maintenance
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of the solution, ongoing monitoring and tracking benefits over time.
The contract term will be for a period of Five years (60 months) with an option to extend for a
further period of One year (12 months). The anticipated contract commencement date will
be 1st October 2023
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Price - Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-009451
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 September 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
"PA Consulting Services Limited "
London
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
No
five.2.3) Name and address of the contractor
Appello Careline Limited
New Milton
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
No
five.2.3) Name and address of the contractor
IoT Solutions Group
Swanage
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Red Alert Telecare Limited
Ashford
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,710,258
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court of Justice
The Strand
London
WC2A 2LL
Country
United Kingdom