Scope
Reference
W189676
Description
To ensure that the proper tools are in place to provide consistent Patient/Citizen Communication and Engagement Solutions by the Supplier. This will reduce the number of patients who miss appointments and put patients in control with technology as a key step towards tackling the elective care backlog. The contract is expected to facilitate the provision of digital and hybrid patient communication services, including SMS reminders, a patient engagement portal, hybrid mail, chatbot, and appointment management tools, integrated with the EPIC EPR system.
Total value (estimated)
- £3,750,000 excluding VAT
- £4,500,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Main procurement category
Services
CPV classifications
- 48814200 - Patient-administration system
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
31 July 2025
Engagement process description
a. Identify potential suppliers through market research and supplier mapping b. Request for information (RFI) to gauge supplier interest and capabilities. c. Supplier co-design workshops and Q&A sessions.
Submission
Publication date of tender notice (estimated)
8 August 2025
Contracting authorities
King's College Hospital NHS Foundation Trust
- Public Procurement Organisation Number: PXLV-9225-PRBN
KCH Business Park, 129 Coldharbour Lane
London
SE5 9NY
United Kingdom
Region: UKI45 - Lambeth
Organisation type: Public authority - central government
Guy's and St Thomas' NHS Foundation Trust
- Public Procurement Organisation Number: PDZC-6438-DGPX
Great Maze Pond
London
SE1 9RT
United Kingdom
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - central government