Scope
Title
Application Maintenance and Support Services
Reference
P-30609
Description
This requirement is for the provision of an Application Maintenance and Support (AMS) services contract
-to pro-actively monitor and provide alerts for applications/services.
-to manage, maintain and support applications that are currently managed by:
-IBM under the e-nabling contract;
-Capgemini under the Service Procurement contract;
-Other third-party contracts that may be included in this contract.
-to manage, maintain and support applications that are developed by:
-internal software development teams;
-suppliers that develop applications for Defra that do not have an AMS capability;
-management of Software as a Service (SaaS) and Commercial of the Shelf (COTS)Software; and
-minor application development work to support enhancements and continuous improvement.
-for the transition of applications from IBM, Capgemini and other third party contracts to the new supplier.
-for the on-boarding of
-applications developed by internal software development teams;
-applications developed by suppliers that develop applications for Defra that do not have an AMS capability;
-Other third-party contracts that may be included in this contract;
-Software as a Service (SaaS) and Commercial of the Shelf (COTS)Software.
-database administration
-to de-commission / transition applications where required.
-take on the management of third party suppliers/licences (currently managed by IBM and Capgemini) for existing applications.
-to transform the AMS services to meet the Future Mode of Operation requirements (option to be agreed).
-which ensures that application documentation is always current.
-to provide ongoing recurring reporting.
-to work in a collaborative supplier eco-system to proactively manage issues and problems
-to support the transition of the services to the replacement supplier (at the end of the contract) in accordance with an agreed Exit Plan.
Contract type
Services
Main category (CPV code)
- 72000000 - IT services: consulting, software development, Internet and support
Contract location
- UK - United Kingdom
Contract start date (estimated)
4 December 2023
Contract end date (estimated)
3 December 2028
Maximum value (estimated, excluding VAT)
£290,000,000
Renewal
No
OptionsThe right to additional purchases while the contract is valid.
No
Contract is not suitable for
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Buyer
DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS
DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS
Nobel House,17 Smith Square
London
SW1P 3JR
United Kingdom
Website: https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs
Not on any register
NUTS code: UKI32 - Westminster
Contact name: Darren Vicary
Email: darren.vicary1@defra.gov.uk
Telephone: 07572961098
Procedure
Procurement start date (estimated)When the contract notice or equivalent will be published.
28 November 2022
Commercial approachWhether the procurement is for a new requirement or a reprocurement.
New requirement
Covered by the Government Procurement Agreement (GPA)
Yes