Section one: Contracting authority
one.1) Name and addresses
Scottish Courts and Tribunal Service
Saughton House
Edinburgh
EH11 3XD
Contact
Grace Collins
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
http://www.scotcourtstribunals.gov.uk
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00396
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of Application Development & Support for COPII (Criminal Case Management System)
Reference number
SCTS-2023-082
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
SCTS utilise a Case Management System, COPII, which provides data on all criminal cases within the Scottish justice sector as well as handling non-court fines. The current support and development contract signed in 2020 is due for expiry on 1st May 2024.
The COPII application was initially developed in 2003 and is an Oracle based system residing on a SUN/Solaris platform. Additional .Net & C# code provides public facing interfaces.
SCTS are seeking a contract which covers fixed price application support and development for the current COPII application.
The service is to be delivered in alignment with the ITIL framework and SCTS security policies and procedures.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 72261000 - Software support services
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
two.2.4) Description of the procurement
SCTS utilise a Case Management System, COPII, which provides data on all criminal cases within the Scottish justice sector as well as handling non-court fines. The current support and development contract signed in 2020 is due for expiry on 1st May 2024.
The COPII application was initially developed in 2003 and is an Oracle based system residing on a SUN/Solaris platform. Additional .Net & C# code provides public facing interfaces.
SCTS are seeking a contract which covers fixed price application support and development for the current COPII application.
The service is to be delivered in alignment with the ITIL framework and SCTS security policies and procedures.
Support: Live services support using ITIL Service Management practices to underpin service delivery. To include production support to applications and delivery of on-going change in business-critical environments.
Service Management – ITIL service and technical management practices including an incident management system with clear escalation paths.
Technical Support – Code, Oracle & Reporting 3rd line support. DBA support services. Software patching.
Monitoring and Event Management - Performance monitoring and event management to systematically observe services to record and report changes of states identified as events
Development:
Development - Fixed price development based on a standard rate card for provided and agreed statement of works.
Release Management - A release schedule is to be used to document the timing for releases. A post-implementation review is required to enable learning and improvement.
Test Management – All releases to be tested on non-production environments prior to release.
two.3) Estimated date of publication of contract notice
18 December 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=749527.
(SC Ref:749527)