Section one: Contracting authority
one.1) Name and addresses
NCFE
Benton Lane Quorum Park
NEWCASTLE-UPON-TYNE
NE128BT
Contact
Carl Pryke
Telephone
+44 1912408943
Country
United Kingdom
Region code
UKC22 - Tyneside
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Other type
Educational charity
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Consultancy and implementation services for a Microsoft Dynamics CRM Solution
Reference number
P66-CRM
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Consultancy and implementation services for a Microsoft Dynamics CRM Solution under a NCFE contract.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72212445 - Customer Relation Management software development services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
Main site or place of performance
Newcastle upon Tyne, UK - expected to be mainly remote services
two.2.4) Description of the procurement
To provide consultancy and implementation services for a:
Microsoft Dynamics CRM Solution
The impact of this project will underpin the entire digital infrastructure of NCFE's business proposition for the foreseeable future, so we're looking for a partner who will help us to realise the systematic and operational potential of a foundation built using Microsoft solutions.
We're looking for an implementation partner that not only has the reach and expertise to call upon industry specialists from the entire suite of Microsoft products but will also be amenable to the notion of collaborating with and educating internal stakeholders at NCFE.
We require an agile partner that will consult with us on how to implement best-in-breed products, empower us to forge a culture of continuous improvement and enlighten us as to how we can safeguard our operating model for years to come.
We're aware that the task in hand is a multi-phased, epic project. As such, we're looking for an organisation who can use their experience to assist us in calibrating our hierarchy of needs to find the best route forward.
Data and insights will be a primary objective throughout the course of the implementation, so the successful partner should be willing to examine our as is processes and data models to consult on how we can develop not only an industry leading client services lifecycle, but also the best user journeys for the end users of the products and services that we offer.
Phase 1
In the first phase of this project, we are looking to consolidate and revitalise the systems involved with the B2B client lifecycles from the point of first contact through to retention. Multi-user client relationship management will be required to collect and enrich a dataset, which will in turn provide business intelligence that improves upselling or cross selling opportunities.
Quality management of data will be a critical component of this build, so there will be a need to work with NCFE on how best to develop and integrate a suitable EQMS into any architecture.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
31 March 2023
End date
30 March 2024
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of expressions of interest
Date
7 December 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
NCFE
Newcastle upon Tyne
NE12 8BT
Country
United Kingdom