Section one: Contracting authority
one.1) Name and addresses
Staffordshire County Council
No. 2 Staffordshire Place, Tipping Street, Stafford
Stafford
ST16 2DH
Contact
Lisa Dobric
lisa.dobric@staffordshire.gov.uk
Telephone
+44 1785278192
Country
United Kingdom
NUTS code
UKG24 - Staffordshire CC
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Healthwatch Staffordshire
Reference number
IA2415
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council wish to commission the Healthwatch Staffordshire Service.
The Provider will ensure there is an independent consumer champion for health and social care services in Staffordshire, engaging with residents and influencing commissioning, with the aim of improving the overall quality of health and social
care provision.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £609,454.31
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKG24 - Staffordshire CC
Main site or place of performance
Staffordshire
two.2.4) Description of the procurement
This Service will support and shape the Staffordshire and Stoke-on-Trent Integrated Care System (ICS), the Health and Wellbeing Board and wider health and care commissioning priorities by ensuring plans reflect the patient and user voice. In
doing this their role is to closely work with partners to improve the overall quality of health and social care outcomes across Staffordshire.
The Health and Social Care Act 2012 set out duties for all local authorities with social services responsibility to commission and establish a Local Healthwatch.
Local Healthwatch has a seat on the statutory Health and Wellbeing Boards, ensuring that the views and experiences of patients, carers and other service users are taken into account. In addition the Act states local authorities are to provide an
Independent NHS Complaints Advocacy service (ICAS) to people who wish to make a complaint about their experience of a local NHS service.
Healthwatch is not required to be a statutory organisation; however the range of statutory functions that it must deliver include:
• Gather views and experiences of service users and residents and ensure the community voice is strengthened and heard by those who commission, deliver and regulate health and care services.
• Monitor the standard of service provision, including authority to undertake Enter and View visits to health and care providers and report any concerns and/or acknowledge good service practice.
• Provide information and signposting to help people find the right health and care service.
• Work in partnership with the Care Quality Commission (CQC), Healthwatch England and other bodies on national issues.
This will require a provider who can:-
• Deliver 'core' priority functions of community engagement and representation, as well as influencing commissioners and decision makers to improve services, including utilising the statutory Staffordshire Health and Wellbeing Board seat.
• Prepare a focussed delivery plan shaped by the public, alongside Council and ICS strategic priorities .
• Take a collaborative approach with key partners, stakeholders and volunteers to applaud, challenge, question and review in the pursuit of best practice in health and social care, informed by the public's opinion.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: Yes
Description of options
Additional option to extend up to 12 months to 31st March 2026.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-022488
Section five. Award of contract
Contract No
IA2415
Title
Healthwatch Staffordshire
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 December 2021
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Support Staffordshire
Stafford Civic Centre, Riverside, Stafford
Staffordshire
ST16 3AQ
Country
United Kingdom
NUTS code
- UKG24 - Staffordshire CC
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £609,454.31
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Staffordshire County Council
No. 2 Staffordshire Place, Tipping Street, Stafford
Stafford
ST16 2DH
lisa.dobric@staffordshire.gov.uk
Telephone
+44 1785278192
Country
United Kingdom