Section one: Contracting authority
one.1) Name and addresses
Student Loans Company
Memphis Building, Lingfield Point, McMullen Road
Darlington
DL1 1RW
Contact
Susan Butcher
Telephone
+44 1413062000
Country
United Kingdom
Region code
UKM82 - Glasgow City
Internet address(es)
Main address
https://www.gov.uk/government/organisations/student-loans-company
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/tenders/UK-title/939V5PZ7D7
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Administration of Student Loans
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Outbound Dialler Services
Reference number
2023-TR-0051
two.1.2) Main CPV code
- 79940000 - Collection agency services
two.1.3) Type of contract
Services
two.1.4) Short description
To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears.
Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
two.1.5) Estimated total value
Value excluding VAT: £3,200,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. .
Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.
two.2.5) Award criteria
Quality criterion - Name: Methodology / Weighting: 35
Quality criterion - Name: Technical Requirements / Weighting: 20
Quality criterion - Name: Reporting & MI / Weighting: 5
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Cost / Weighting: 30
two.2.6) Estimated value
Value excluding VAT: £3,200,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
23 November 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
23 November 2023
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/939V5PZ7D7" target="_blank">https://www.delta-esourcing.com/respond/939V5PZ7D7
GO Reference: GO-20231024-PRO-24256959
six.4) Procedures for review
six.4.1) Review body
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
Telephone
+44 1413062109
Country
United Kingdom