Section one: Contracting authority
one.1) Name and addresses
Student Loans Company
Memphis Building, Lingfield Point, McMullen Road
Darlington
DL1 1RW
Contact
Susan Butcher
Telephone
+44 1413062000
Country
United Kingdom
NUTS code
UKM82 - Glasgow City
Internet address(es)
Main address
https://www.gov.uk/government/organisations/student-loans-company
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Administration of Student Loans
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Outbound Dialler Services
Reference number
2023-TR-0051
two.1.2) Main CPV code
- 79940000 - Collection agency services
two.1.3) Type of contract
Services
two.1.4) Short description
To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,168,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.
two.2.5) Award criteria
Quality criterion - Name: Methodology / Weighting: 35
Quality criterion - Name: Technical Requirements / Weighting: 20
Quality criterion - Name: Reporting & MI / Weighting: 5
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Cost / Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-031326
Section five. Award of contract
Contract No
2023-TR-0051
Title
Outbound Dialler Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 March 2024
five.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Pastdue Credit Solutions Limited
1 Blair Court, North Avenue, Clydebank Business Park
Glasgow
G81 2LA
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
National registration number
SC287794
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £3,168,000
Total value of the contract/lot: £3,168,000
Section six. Complementary information
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890
GO Reference: GO-202442-PRO-25647093
six.4) Procedures for review
six.4.1) Review body
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
Telephone
+44 1413062109
Country
United Kingdom