Scope
Description
Midland Heart is seeking to procure a new Asset Management System to support the delivery of our Asset Management Strategy and our forthcoming corporate plan, "Tenants at Heart" 2026-2030.
This procurement represents a strategic opportunity to modernise and replace core systems that underpin our Asset Investment Strategy. Our key objectives are to drive operational efficiency by eliminating off-system processes and manual workarounds, while significantly enhancing the tenant journey and overall tenant experience.
This initiative forms a critical part of our internal project, "Knowing our Properties", which focuses on strengthening our data, intelligence, and information systems to deliver better, more informed services for our tenants.
The asset management software must adhere to industry best practices and be fully supported by a third-party provider. The system should be a proven, largely "off-the-shelf" solution already in use by other comparable Housing Associations. It must offer a clear and ongoing development plan aligned with the requirements of the Social Housing sector , including the ability to adapt to future legislative and business changes / needs.
Total value (estimated)
- £1,000,000 excluding VAT
- £1,200,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 11 August 2025 to 11 August 2028
- Possible extension to 18 August 2033
- 8 years, 8 days
Description of possible extension:
1+1+1+1+1+1+1+1+1+1
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Submission
Submission type
Tenders
Tender submission deadline
7 July 2025, 6:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
30 July 2025
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | 75% Quality 25% Price |
Price |
Weighting description
75% Quality
25% Price
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
ITT Stage followed by Supplier Presentations and Discussions
Contracting authority
MIDLAND HEART LIMITED
- Companies House: IP30069R
20 Bath Row
Birmingham
B15 1LZ
United Kingdom
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government