Digital Pathways Framework

  • NHS England

F02: Contract notice

Notice reference: 2023/S 000-030769

Published 18 October 2023, 1:33pm

Section one: Contracting authority

one.1) Name and addresses

NHS England

1st Floor, Quarry House, Quarry Hill




NHSE Commercial Team




United Kingdom

NUTS code

UKE - Yorkshire and the Humber

Internet address(es)

Main address


Buyer's address


one.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at


Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted electronically via


Tenders or requests to participate must be submitted to the above-mentioned address

Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at


one.4) Type of the contracting authority

Body governed by public law

one.5) Main activity


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Digital Pathways Framework

two.1.2) Main CPV code

  • 48000000 - Software package and information systems

two.1.3) Type of contract


two.1.4) Short description

NHS England is establishing a framework agreement for the provision of Digital Pathways solutions and associated capabilities for primary care IT, and which utilises a refreshed set of solution capability requirements.

The scope of the Digital Pathways services and systems covers the following Capabilities (as more particularly described https://gpitbjss.atlassian.net/wiki/spaces/DPL/overview):
• Care Navigation – supporting the ability to get patients the right support at the right time to help manage a range of needs.
• Online Consultations and Online Patient/Service User Request Reporting – supporting the provision of data collection, reporting and display (‘dashboard’).
• Online Patient/Service User Request – supporting the ability to raise and respond to administrative requests from Patients (or their representative) or a Service User.
• Online Patient/Service User Consultation – supporting the interaction between a patient (or their representative) and a Service User, including requests for support, capturing information on behalf of a patient and verifying their details.
• Cross-Organisational – Appointment Booking – enabling appointments for patients and service users to be booked by health/care professionals across organisational boundaries.
• Prescription Ordering – Citizen – enables Patients to request for a repeat medication (recorded in the ‘Prescribing’ capability) to be issued online.
• Video Consultation – enables Health or Care Professionals to conduct secure live remote Video Consultations with individual or groups of Patients/Service Users, ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
• View Record – Citizen - enables Citizens to view content from their Electronic Patient Record (EPR) online (to integrate with ‘Patient Information Maintenance - GP Solution’ capability).
• Communication Management – supports the delivery of communications to recipients.

The Atamis project reference for this opportunity is C193795.

To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome.

The full tender suite is available via the portal once registered.

Should Tenderers have any problems using the portal, they should contact Helpdesk at:

Phone: 0800 9956035

E-mail: support-health@atamis.co.uk

two.1.5) Estimated total value

Value excluding VAT: £297,600,060

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.2) Additional CPV code(s)

  • 48180000 - Medical software package

two.2.3) Place of performance

NUTS codes
  • UK - United Kingdom

two.2.4) Description of the procurement

Open Procedure

two.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

two.2.6) Estimated value

Value excluding VAT: £297,600,060

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start date

24 January 2024

End date

23 January 2028

This contract is subject to renewal


Description of renewals

12 months initial term, if Condition Precedents are met an automatic extension for 36 months

two.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section three. Legal, economic, financial and technical information

three.1) Conditions for participation

three.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

three.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

three.2) Conditions related to the contract

three.2.2) Contract performance conditions

Please refer to contract documents

Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

Framework agreement with several operators

In the case of framework agreements, provide justification for any duration exceeding 4 years:

This will not exceed 4 years

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

four.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participate


16 November 2023

four.2.4) Languages in which tenders or requests to participate may be submitted


four.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

four.2.7) Conditions for opening of tenders


17 November 2023

Local time


Section six. Complementary information

six.1) Information about recurrence

This is a recurrent procurement: No

six.3) Additional information

The Digital Pathways Framework Agreement may be used by the following:

the Ministry of Justice and its executive agencies;
the Ministry of Defence and its executive agencies;
entities from any divisions of the Home Office;
Health Service of Northern Ireland;
Department of Health, Social Services and Public Safety (Northern Ireland);
Health and Social Care Board of Northern Ireland;
Health Agencies in Northern Ireland;
the Business Services Organisation;
any entity constituted pursuant to the National Health Service (Scotland) Act
1978 (i.e. all NHS Scotland Health Boards, Special Health Boards and the Common
Services Agency), independent contractors to NHS Scotland (i.e. general medical
practitioners (GPs)) and the Scottish Prison Service detailed at
NHS Bodies in Wales and these include (without limitation) the 7 Local Health
Boards and the 3 NHS Trusts in Wales; or
GP Practices in Wales (http://howis.wales.nhs.uk/whtn/)

Please note that NHS England reserves the right to amend any of the dates and other aspects of the procurement process, as described in section 5.2.2 and of the ITT.

six.4) Procedures for review

six.4.1) Review body

High Court and Court of Appeal of England and Wales







United Kingdom

Internet address


six.4.4) Service from which information about the review procedure may be obtained

High Court and Court of Appeal of England and Wales







United Kingdom

Internet address