Section one: Contracting authority
one.1) Name and addresses
METROPOLITAN THAMES VALLEY HOUSING
The Grange
London
N14 6PW
Contact
Adam Bevan
Telephone
+44 7701388562
Country
United Kingdom
Region code
UKI - London
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-London:-Investigation-services./6H3789QS44
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
2023-2024-012 : Housing Tenancy Fraud Investigation Services
two.1.2) Main CPV code
- 79720000 - Investigation services
two.1.3) Type of contract
Services
two.1.4) Short description
Scope of Requirements
•Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder.
•Provide a secure area for the exchange of information between each stakeholder.
•For live cases, provide a case log of all the actions undertaken by investigator(s).
•Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data.
•Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements.
•Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions.
•Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance
two.1.5) Estimated total value
Value excluding VAT: £1,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79212400 - Fraud audit services
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
- UKF - East Midlands (England)
- UKH - East of England
- UKK - South West (England)
- UKJ - South East (England)
Main site or place of performance
WEST MIDLANDS (ENGLAND),EAST MIDLANDS (ENGLAND),EAST OF ENGLAND,SOUTH WEST (ENGLAND),SOUTH EAST (ENGLAND)
two.2.4) Description of the procurement
Scope of Requirements
•Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder.
•Provide a secure area for the exchange of information between each stakeholder.
•For live cases, provide a case log of all the actions undertaken by investigator(s).
•Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data.
•Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements.
•Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions.
•Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance activity, undertaking a tenancy audit etc.
•Carry out investigations outside of office hours, covering seven days a week between 05.00-22.00.
•If physical investigations do take place in antisocial hours, the supplier should carry out its own risk assessments, including lone working assessments, before deploying investigators.
•If the supplier obtains external data that is not available through open source such as a DPA Exemption request, the internal application request should be securely shared with MTVH.
•Approval should be sought from MTVH before conducting a tenancy audit.
•MTVH will complete any invitation for in-person interview, although the interview may be conducted jointly with the supplier.
•A final report outlining the investigation and its findings and recommendations should be sent to MTVH. This should be delivered per the targets agreed at the monthly meetings with MTVH.
•Litigation is a costly and risky activity; the supplier should understand the civil litigation process and have experience in preparing cases for Court. The In-house Legal Team and Senior Managers at MTVH will make the final decision over litigation matters. The supplier may be required to provide a witness statement and provide evidence in Court, as and when required.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80
Cost criterion - Name: Price / Weighting: 20
two.2.6) Estimated value
Value excluding VAT: £1,000,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
3 Year (+1 year, +1 year) contract
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
17 November 2023
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
17 November 2023
Local time
1:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Investigation-services./6H3789QS44" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-London:-Investigation-services./6H3789QS44
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/6H3789QS44" target="_blank">https://www.delta-esourcing.com/respond/6H3789QS44
GO Reference: GO-20231013-PRO-24192784
six.4) Procedures for review
six.4.1) Review body
Metropolitan
Cambridge House, 109 Mayes Road
London
N22 6UR
Telephone
+44 2035354369
Country
United Kingdom