Contract

2023-2024-012 : Housing Tenancy Fraud Investigation Services

  • METROPOLITAN THAMES VALLEY HOUSING

F03: Contract award notice

Notice identifier: 2024/S 000-003848

Procurement identifier (OCID): ocds-h6vhtk-040bc8

Published 6 February 2024, 12:05pm



Section one: Contracting authority

one.1) Name and addresses

METROPOLITAN THAMES VALLEY HOUSING

The Grange

London

N14 6PW

Contact

Adam Bevan

Email

adam.bevan@mtvh.co.uk

Telephone

+44 7701388562

Country

United Kingdom

Region code

UKI - London

Internet address(es)

Main address

https://www.mtvh.co.uk/

one.4) Type of the contracting authority

Body governed by public law

one.5) Main activity

Housing and community amenities


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

2023-2024-012 : Housing Tenancy Fraud Investigation Services

two.1.2) Main CPV code

  • 79720000 - Investigation services

two.1.3) Type of contract

Services

two.1.4) Short description

Scope of Requirements •Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder. •Provide a secure area for the exchange of information between each stakeholder. •For live cases, provide a case log of all the actions undertaken by investigator(s). •Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data. •Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements. •Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions. •Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance

two.1.6) Information about lots

This contract is divided into lots: No

two.1.7) Total value of the procurement (excluding VAT)

Value excluding VAT: £565,000

two.2) Description

two.2.2) Additional CPV code(s)

  • 79212400 - Fraud audit services

two.2.3) Place of performance

NUTS codes
  • UKG - West Midlands (England)
  • UKF - East Midlands (England)
  • UKH - East of England
  • UKK - South West (England)
  • UKJ - South East (England)
Main site or place of performance

WEST MIDLANDS (ENGLAND),EAST MIDLANDS (ENGLAND),EAST OF ENGLAND,SOUTH WEST (ENGLAND),SOUTH EAST (ENGLAND)

two.2.4) Description of the procurement

Scope of Requirements •Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder. •Provide a secure area for the exchange of information between each stakeholder. •For live cases, provide a case log of all the actions undertaken by investigator(s). •Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data. •Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements. •Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions. •Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance activity, undertaking a tenancy audit etc. •Carry out investigations outside of office hours, covering seven days a week between 05.00-22.00. •If physical investigations do take place in antisocial hours, the supplier should carry out its own risk assessments, including lone working assessments, before deploying investigators. •If the supplier obtains external data that is not available through open source such as a DPA Exemption request, the internal application request should be securely shared with MTVH. •Approval should be sought from MTVH before conducting a tenancy audit. •MTVH will complete any invitation for in-person interview, although the interview may be conducted jointly with the supplier. •A final report outlining the investigation and its findings and recommendations should be sent to MTVH. This should be delivered per the targets agreed at the monthly meetings with MTVH. •Litigation is a costly and risky activity; the supplier should understand the civil litigation process and have experience in preparing cases for Court. The In-house Legal Team and Senior Managers at MTVH will make the final decision over litigation matters. The supplier may be required to provide a witness statement and provide evidence in Court, as and when required.

two.2.5) Award criteria

Quality criterion - Name: Quality / Weighting: 80

Cost criterion - Name: Price / Weighting: 20

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

four.2) Administrative information

four.2.1) Previous publication concerning this procedure

Notice number: 2023/S 000-030250


Section five. Award of contract

A contract/lot is awarded: Yes

five.2) Award of contract

five.2.1) Date of conclusion of the contract

5 February 2024

five.2.2) Information about tenders

Number of tenders received: 5

The contract has been awarded to a group of economic operators: No

five.2.3) Name and address of the contractor

HTFI Ltd

HTFI Ltd

Eastborne

Country

United Kingdom

NUTS code
  • UKJ - South East (England)
National registration number

14400321

The contractor is an SME

No

five.2.4) Information on value of contract/lot (excluding VAT)

Total value of the contract/lot: £565,000


Section six. Complementary information

six.3) Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

To view this notice, please click here:

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=840799081" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=840799081

GO Reference: GO-202426-PRO-25116561

six.4) Procedures for review

six.4.1) Review body

Metropolitan

Cambridge House, 109 Mayes Road

London

N22 6UR

Telephone

+44 2035354369

Country

United Kingdom