Scope
Reference
25-009
Description
CCW intends to appoint a Supplier to establish, manage and operate 16 independent water company consumer panels across England and Wales. These panels will consist of household water/wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as local issues, value for money, customer service and billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to household water consumers and identify service improvements consumers want from water companies.
Total value (estimated)
- £7,903,000 excluding VAT
- £9,878,750 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 October 2025 to 30 September 2029
- 4 years
Main procurement category
Services
CPV classifications
- 73110000 - Research services
Contract locations
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKC - North East (England)
- UKD - North West (England)
- UKH - East of England
- UKJ - South East (England)
- UKK - South West (England)
- UKL - Wales
Participation
Legal and financial capacity conditions of participation
Please see PSQ
Technical ability conditions of participation
Please see PSQ
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
11 June 2025, 5:00pm
Submission type
Tenders
Tender submission deadline
16 June 2025, 5:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
14 August 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Experiences of establishing a consumer research panel | 1. Please detail your experiences of establishing a consumer research panel with demographics, analysis and reporting segmented into multiple geographic areas (Provide at least 2 example projects... |
Quality | 33.34% |
| Staff Experience | 2. Do you have employees on this project with experience of several research and engagement projects in water utilities over the last three years. |
Quality | 33.33% |
| Experience of managing live public dialogu | 3. Experience of managing live public dialogue on complex issues, balancing the perspectives of different stakeholders. |
Quality | 33.33% |
Other information
Payment terms
Invoices to be submmitted electonically with a valid purcjase order number only.
Description of risks to contract performance
Pleasee see PSQ
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Stage One - Procurement Specific Questionnaire published (10 days)
Stage Two - Invitation to Tender published (15 days)
Stage Three - Presentations Commence with top scorers of I.T.T (1 full day)
Stage Four - Negotiations Commence with top scorers of stage three (2 days)
Reduced tendering period
Yes
Qualifying planned procurement notice - minimum 10 days
Documents
Documents to be provided after the tender notice
These will be published in future rounds of the procuremnet via the Bravo portal.
Contracting authority
CCW
- Public Procurement Organisation Number: PCLM-3677-JYML
23 Stephenson Street
Birmingham
B2 4BH
United Kingdom
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government