Section one: Contracting authority
one.1) Name and addresses
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Contact
Susan Ayre
Telephone
+44 1413062109
Country
United Kingdom
Region code
UKM82 - Glasgow City
Internet address(es)
Main address
https://www.gov.uk/government/organisations/student-loans-company
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Administration of Student Loans
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Overseas Debt Collection
Reference number
2023-TR-0043
two.1.2) Main CPV code
- 79940000 - Collection agency services
two.1.3) Type of contract
Services
two.1.4) Short description
SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:
i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £4,500,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:
i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer.
Customer collections should be the Provider’s primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual).
two.2.5) Award criteria
Quality criterion - Name: Methodology for Service Delivery / Weighting: 20
Quality criterion - Name: Approach to Indebtedness / Weighting: 10
Quality criterion - Name: Compliance / Weighting: 10
Quality criterion - Name: Technical Requirements / Weighting: 5
Quality criterion - Name: MI and Reporting / Weighting: 5
Quality criterion - Name: Transition / Weighting: 5
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Commercial Response / Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-005161
Section five. Award of contract
Contract No
2023-TR-0043
Title
Overseas debt Collection
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 August 2024
five.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 8
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Past Due Credit Solutions
1 Blair Court, North Avenue, Clydebank Business Park
Glasgow
G81 2LA
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
National registration number
SC287794
Internet address
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £4,500,000
Total value of the contract/lot: £4,500,000
Section six. Complementary information
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=888474759
GO Reference: GO-2024910-PRO-27653944
six.4) Procedures for review
six.4.1) Review body
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Telephone
+44 1413062109
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Telephone
+44 1413062109
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Telephone
+44 1413062109
Country
United Kingdom