Section one: Contracting authority
one.1) Name and addresses
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Contact
Susan Ayre
Telephone
+44 1413062109
Country
United Kingdom
Region code
UKM82 - Glasgow City
Internet address(es)
Main address
https://www.gov.uk/government/organisations/student-loans-company
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://www.delta-esourcing.com/tenders/UK-title/WCG76VS2N2
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Administration of Student Loans
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Overseas Debt Collection
Reference number
2023-TR-0043
two.1.2) Main CPV code
- 79940000 - Collection agency services
two.1.3) Type of contract
Services
two.1.4) Short description
SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:
i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
two.1.5) Estimated total value
Value excluding VAT: £4,500,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:
i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer.
Customer collections should be the Provider’s primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual).
two.2.5) Award criteria
Quality criterion - Name: Methodology for Service Delivery / Weighting: 20
Quality criterion - Name: Approach to Indebtedness / Weighting: 10
Quality criterion - Name: Compliance / Weighting: 10
Quality criterion - Name: Technical Requirements / Weighting: 5
Quality criterion - Name: MI and Reporting / Weighting: 5
Quality criterion - Name: Transition / Weighting: 5
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Commercial Response / Weighting: 35
two.2.6) Estimated value
Value excluding VAT: £4,500,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
Reprocurement at the end of the contract term
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
The successful provider must be registered and authorised by the Financial Conduct Authority and there must be no regulatory breaches by the Provider’s business within the last 6 month
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
18 March 2024
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
18 March 2024
Local time
12:00pm
Place
Online
Information about authorised persons and opening procedure
Commercial Manager
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/WCG76VS2N2" target="_blank">https://www.delta-esourcing.com/respond/WCG76VS2N2
GO Reference: GO-2024215-PRO-25182861
six.4) Procedures for review
six.4.1) Review body
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Telephone
+44 1413062109
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Telephone
+44 1413062109
Country
United Kingdom
six.4.4) Service from which information about the review procedure may be obtained
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
Telephone
+44 1413062109
Country
United Kingdom